Client relations tips and strategies for veterinarians and veterinary practice managers - Veterinary Economics
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Client Relations
Source: DVM360 MAGAZINE

Angry beyond words? Try this when you or your veterinary team has been attacked online

May 1, 2014

Turn negative reviews into positive opportunities for your veterinary clinic.

Source: DVM360 MAGAZINE

Veterinarians employ different approaches to care for the country cat and the city cat

May 1, 2014

The obstacles to regular veterinary care are often the same for the scruffy barn cat as the pampered high-rise feline. The solution may be to use different tactics to get culturally different cat owners to comply.

Source: DVM360 MAGAZINE

Negative reviews, Yelp and your veterinary clinic

May 1, 2014

Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.

Source: DVM360 MAGAZINE

Take the bite out of negative veterinary client interactions

May 1, 2014

Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.

Source: DVM360 MAGAZINE

C is for cost: Cat care in crisis

April 21, 2014

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Source: VETERINARY ECONOMICS

Misconceptions about pet pain

April 21, 2014

Reexamine your views for the benefit of pet owners and associates.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Source: VETERINARY ECONOMICS

Outcome measures for pets in pain

April 21, 2014

Communicate with clients for a clear path to pain management.

Source: VETERINARY ECONOMICS

13 steps to increase client compliance

April 16, 2014

If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.

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