Market trends: Helping clients pay - Client communication - Veterinary Economics
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Helping clients pay - Client communication
Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: VETERINARY ECONOMICS

Roll back your veterinary client discounts

September 1, 2013

When you discount—in the exam room or in your latest promotion—you're not just slashing prices. You're shortchanging your team, your profession and yourself.

Source: VETERINARY ECONOMICS

So you still want to offer veterinary clients a discount?

September 1, 2013

Don't do a cash discount. Instead offer a product or service to your veterinary clients.

Source: DVM360 MAGAZINE

Marty Becker: 'Remember the smell of puppy breath'

November 6, 2010

"We have a new mountain to climb," says Dr. Marty Becker, who headlined an evening session at CVC San Diego yesterday.

Source: VETERINARY ECONOMICS

Audio: Use direct withdrawals for clients who can't pay in full

May 12, 2010

Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.

Source: FIRSTLINE

Stop feeling guilty about cash-strapped clients

April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE

Q&A: Small claims vs. collection agencies

March 1, 2010

Which works best when clients don't pay?

Source: VETERINARY ECONOMICS

Video: 'You won't let my pet die, will you?'

October 26, 2009

Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: VETERINARY ECONOMICS

Tips to encourage clients to bring pets in for wellness exams and screenings

October 1, 2009

Dr. Michael Rehm shares his tips for promoting wellness care for clients

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