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Helping clients pay - Client communication

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Source: DVM360 MAGAZINE Marty Becker: 'Remember the smell of puppy breath' November 6, 2010 By: Daniel R. Verdon "We have a new mountain to climb," says Dr. Marty Becker, who headlined an evening session at CVC San Diego yesterday.

Source: VETERINARY ECONOMICS Audio: Use direct withdrawals for clients who can't pay in full May 12, 2010 By: Brian Conrad, CVPM Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.

Source: FIRSTLINE Stop feeling guilty about cash-strapped clients April 30, 2010 By: Shawn G. McVey, MA, MSW Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE Q&A: Small claims vs. collection agencies March 1, 2010 By: Dr. Karl Salszieder Which works best when clients don't pay?

Source: VETERINARY ECONOMICS Video: 'You won't let my pet die, will you?' October 26, 2009 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: FIRSTLINE Sample script: Helping clients afford therapuetic diets October 1, 2009 Talk to clients about the importance of therapeutic pet food?and how to pay for it.

Source: VETERINARY ECONOMICS Tips to encourage clients to bring pets in for wellness exams and screenings October 1, 2009 Dr. Michael Rehm shares his tips for promoting wellness care for clients

Source: VETERINARY ECONOMICS Avoid phone pressure tactics September 1, 2009 By: Bob Levoy Pushy team members can scare clients away with heavy-handed phone tactics.

Source: VETERINARY ECONOMICS What your clients really think June 1, 2009 By: Mark Opperman, CVPM They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers.

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