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Client service for managers

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Source: VETERINARY ECONOMICS 3 ways to find new veterinary clients April 11, 2013 By: Mark Opperman, CVPM Get creative when courting customers.

Source: VETERINARY ECONOMICS How to increase veterinary clinic visits April 3, 2013 By: Mark Opperman, CVPM Demonstrate value to clients and watch numbers rise.

Source: VETERINARY ECONOMICS Insuring better compliance: A comparison of pet insurance companies March 1, 2013 Pet health insurance could be a good option for many of your veterinary clients. If you don't have favorites yet, start your research here with this in-depth comparison.

Source: VETERINARY ECONOMICS Help veterinary clients with end-of-life decisions about pets September 20, 2012 By: Robin Downing, DVM, DAAPM Matters of the heart make for difficult choices. Pet owners may need assistance sticking to the facts.

Source: VETERINARY ECONOMICS Doc Talk: Veterinary compliance tip—Keep your eyes on the pet owner July 27, 2012 By: Amanda Donnelly, DVM, MBA Meet clients' emotional needs and build loyalty.

Source: VETERINARY ECONOMICS Veterinarians' own compliance leads to client compliance July 25, 2012 By: Amanda Donnelly, DVM, MBA Pet owners are paying attention—set an example.

Source: VETERINARY ECONOMICS New and improved client handout section on dvm360.com July 11, 2012 We've changed things up a bit to make our veterinary client handouts easier to find and use.

Source: VETERINARY ECONOMICS Extinguish negative veterinary practice reviews June 1, 2012 By: Jeff Werber, DVM Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach.

Source: FIRSTLINE Handle difficult clients with "deep acting" May 1, 2012 Use this technique to smooth out conversations with troublesome clients.

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