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Mark Opperman articles

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Source: VETERINARY ECONOMICS 5-star service January 1, 2006 By: Mark Opperman, CVPM I just returned from a practice-management meeting at the Ritz-Carlton in Amelia Island, Fla. It was our 20th gathering, and we wanted it to be special, which is why we chose a Ritz-Carlton hotel. Everyone knows the Ritz represents the gold standard of service in the hotel industry. How do they achieve this lofty goal?

Source: VETERINARY ECONOMICS Staff expenses January 1, 2006 By: Mark Opperman, CVPM Q How should salary expenses for staff as a percentage of revenue differ for an emergency or 24-hour practice compared to a traditional practice?

Source: FIRSTLINE 9 ways to keep clients coming back December 1, 2005 By: Mark Opperman, CVPM Clients judge the quality and value your practice offers during the first three minutes of contact.

Source: VETERINARY ECONOMICS Fair, production-based pay December 1, 2005 By: Mark Opperman, CVPM I'm a senior clinician getting a straight salary. My boss is changing my pay structure to base plus percentage. I'm nervous because often someone else does a workup and I'm stuck with a no-charge recheck, and sometimes we accept low-cost certificates, resulting in a lower charge.

Source: VETERINARY ECONOMICS Bridge the gap for new grads December 1, 2005 By: Mark Opperman, CVPM Offering to put them in contact with a financial planner may just be the ticket for some new grads.

Source: VETERINARY ECONOMICS The devil's in the details November 1, 2005 By: Mark Opperman, CVPM Is your practice losing ground compared to its past performance? If so, it's not necessarily cause for panic. Often you can get back on track by making some simple changes. To get started, dot the i's and cross the t's in these five areas:

Source: VETERINARY ECONOMICS Yearly production October 1, 2005 By: Mark Opperman, CVPM How do you determine expected yearly production for veterinarians? How should it change based on years of experience?

Source: FIRSTLINE 27 steps to make an ow visit wow! August 1, 2005 By: Mark Opperman, CVPM Don't settle for just-OK visits anymore. Use these service strategies to take your team's performance up a notch

Source: VETERINARY ECONOMICS The 10 most common hiring mistakes June 1, 2005 By: Mark Opperman, CVPM Take these steps, and find that new person who fits with your team perfectly.

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