Source: VETERINARY ECONOMICS
July 1, 2006
By:
Karen Wheeler, DVM
Owners and associates, you can see eye to eye. Just get the monkeys off your back.
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Source: VETERINARY ECONOMICS
April 1, 2006
By:
Cynthia Wutchiett, CPA
Conflict closed this practice's doors for good. Don't suffer the same fate.
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Source: VETERINARY ECONOMICS
December 1, 2005
By:
Bob Levoy
"Increased customer loyalty is the single most important driver of long-term profitability," say Scott Robinette, Claire Brand, and Vicki Lenz, authors of Emotion Marketing: The Hallmark Way of Winning Customers for Life (McGraw-Hill, 2000).
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Source: DVM360 MAGAZINE
September 1, 2005
By:
Christopher J. Allen, DVM, JD
There is a fundamental concept about contract law that students learn in their very first weeks of law school. It's a concept referred to as "meeting of the minds."
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Source: VETERINARY ECONOMICS
August 1, 2005
When it comes to service, associates may think owners see the world through rose-colored glasses. But in general, you may all be more alike than you think.
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Source: VETERINARY ECONOMICS
May 1, 2005
Confrontation in the workplace can be tricky—you don't want to burn bridges, but you also don't want to suffer at the hands of a colleague.
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Source: VETERINARY ECONOMICS
April 1, 2005
With the advent of e-mail, it's easy to jot a disjointed note and send it off to clients or colleagues. But a slap-dash approach may lead you to say things you'd never consider appropriate if you were using a pen and paper. Keep out of trouble with these e-mail etiquette tips:
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Source: VETERINARY ECONOMICS
December 1, 2004
By:
W. Bradford Swift, DVM
Growing up in the South, I quickly learned that there were certain subjects one simply should not talk about in mixed company--religion, politics, and money. There are similar touchy topics in business, such as pay raises and compensation plans, staff disagreements, a desire to make important changes in the practice, and disagreement about management styles. Although we'd like to avoid these topics, they need to be discussed.
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Source: VETERINARY ECONOMICS
November 1, 2004
By:
Denise Tumblin, CPA
What do I do with a relief veterinarian who doesn't stick to my fee schedule?
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