Client communication tips and strategies for veterinarians and veterinary practice managers - Veterinary Economics
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Client Communication
Source: dvm360

The physical exam toolkit

August 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to promote preventive care and stress the importance of physical exams to pet owners. (With an educational grant provided by Veterinary Pet Insurance)

Source: VETERINARY ECONOMICS

Reevaluating your social media presence

August 1, 2013

Find out what your veterinary colleagues are doing on social media and how to improve your online activity with a resource guide.

Source: dvm360

Physical exam: The next step

July 29, 2013

Follow these "next steps" to make sure your veterinary team is prepared to promote preventive pet care and stress the importance of physical exams.

Source: VETERINARY ECONOMICS

Words that work for a physical exam

July 26, 2013

You've done hundreds of exams, but each veterinary client typically only observes one each year for their pets. Use these mini scripts that highlight four key steps during a physical exam to increase your educational power in the exam room.

Source: VETERINARY ECONOMICS

BizQuiz: Would you be prepared if violence erupted at your veterinary practice?

July 23, 2013

Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.

Source: VETERINARY ECONOMICS

Give veterinary clients my cell phone number? Really?

July 10, 2013

It's still a scary thought for some veterinarians, but more practitioners are seeing the benefits of this gesture.

Source: VETERINARY ECONOMICS

Are veterinarians' reputations slipping with clients?

July 1, 2013

Stem the tide of opinion and enhance trust.

Source: VETERINARY ECONOMICS

Posts and tweets about puppy and kitten care

July 1, 2013

Use your social media network to raise awareness about common puppy and kitten concerns.

Source: DVM360 MAGAZINE

The laws of cranky clients and snarling pets in your veterinary clinic

July 1, 2013

If a veterinary client is nice and pays cash, her pet will die. If the pet is vicious and the owner's check bounces, he will live forever.

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