July 6, 2005
A mystery shopper form to get critical feedback (PDF).
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February 3, 2005
Exit interviews are your best tool for learning why employees leave and how you might encourage them to stay. Use this form to gather this precious feedback from departing team members. (PDF)
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February 3, 2005
This sample phone script shows the kind of professional, accurate answers you can develop for team members to use in all their interactions with clients. (PDF)
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February 3, 2005
When you conduct regular performance reviews, you build better understanding with your employees, clarify your mutual goals, and give employees feedback about where they excel and could improve. Use this form to get started. (PDF)
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June 1, 2002
To show staff members how much they earn each year--not just in salary, but in benefits, too--give them a total compensation statement. (PDF)
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