Mark Opperman articles - Veterinary Economics
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Mark Opperman articles
Source: VETERINARY ECONOMICS

ProSal percentages

February 1, 2006

I'm a bovine practitioner looking into ProSal compensation for my associates. I'm concerned with the percentage used to calculate the portion of the salary above the base. What percentage profit should a practice owner expect to make off of his associates?

Source: VETERINARY ECONOMICS

5-star service

January 1, 2006

I just returned from a practice-management meeting at the Ritz-Carlton in Amelia Island, Fla. It was our 20th gathering, and we wanted it to be special, which is why we chose a Ritz-Carlton hotel. Everyone knows the Ritz represents the gold standard of service in the hotel industry. How do they achieve this lofty goal?

Source: VETERINARY ECONOMICS

Staff expenses

January 1, 2006

Q How should salary expenses for staff as a percentage of revenue differ for an emergency or 24-hour practice compared to a traditional practice?

Source: VETERINARY ECONOMICS

Fair, production-based pay

December 1, 2005

I'm a senior clinician getting a straight salary. My boss is changing my pay structure to base plus percentage. I'm nervous because often someone else does a workup and I'm stuck with a no-charge recheck, and sometimes we accept low-cost certificates, resulting in a lower charge.

Source: VETERINARY ECONOMICS

Bridge the gap for new grads

December 1, 2005

Offering to put them in contact with a financial planner may just be the ticket for some new grads.

Source: FIRSTLINE

9 ways to keep clients coming back

December 1, 2005

Clients judge the quality and value your practice offers during the first three minutes of contact.

Source: VETERINARY ECONOMICS

The devil's in the details

November 1, 2005

Is your practice losing ground compared to its past performance? If so, it's not necessarily cause for panic. Often you can get back on track by making some simple changes. To get started, dot the i's and cross the t's in these five areas:

Source: VETERINARY ECONOMICS

Yearly production

October 1, 2005

How do you determine expected yearly production for veterinarians? How should it change based on years of experience?

Source: FIRSTLINE

27 steps to make an ow visit wow!

August 1, 2005

Don't settle for just-OK visits anymore. Use these service strategies to take your team's performance up a notch

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