Communication strategies for veterinary practitioners - Veterinary Economics
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Doctor Communication
Source: VETERINARY ECONOMICS

Sticky salary situation

September 1, 2006

I've been with the same clinic for seven years. There's a lot of turnover, and my boss hires new graduates. Depending on my day, I'm stuck playing teacher with up to three new veterinarians. My boss isn't around much and says I'm not pulling my weight given what I'm being paid. How can I explain the situation to him?

Source: VETERINARY ECONOMICS

Sample standards to get you started

July 1, 2006

Your standards should be clear, concise protocols—like the ones listed below—for what you believe is the best care for the pets you see.

Source: VETERINARY ECONOMICS

Issues that drive associates bananas

July 1, 2006

Owners and associates, you can see eye to eye. Just get the monkeys off your back.

Source: VETERINARY ECONOMICS

3 steps to internal compliance

July 1, 2006

Agree on the basic care you want to deliver at your veterinary hospital. Write it down. And get all your team members heading in the same direction.

Source: VETERINARY ECONOMICS

Conflict

April 1, 2006

Conflict closed this practice's doors for good. Don't suffer the same fate.

Source: VETERINARY ECONOMICS

Pop quiz: A test of your loyalty IQ

December 1, 2005

"Increased customer loyalty is the single most important driver of long-term profitability," say Scott Robinette, Claire Brand, and Vicki Lenz, authors of Emotion Marketing: The Hallmark Way of Winning Customers for Life (McGraw-Hill, 2000).

Source: DVM360 MAGAZINE

Associate contracts: Walk a mile in the practice owner's shoes

September 1, 2005

There is a fundamental concept about contract law that students learn in their very first weeks of law school. It's a concept referred to as "meeting of the minds."

Source: VETERINARY ECONOMICS

What owners and associates see differently

August 1, 2005

When it comes to service, associates may think owners see the world through rose-colored glasses. But in general, you may all be more alike than you think.

Source: VETERINARY ECONOMICS

Managing workplace confrontations

May 1, 2005

Confrontation in the workplace can be tricky—you don't want to burn bridges, but you also don't want to suffer at the hands of a colleague.

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