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Mark Opperman articles

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Source: VETERINARY ECONOMICS Service calls: 5 strategies to inspect and improve customer service December 1, 2009 By: Mark Opperman, CVPM Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.

Source: PARTNERS IN PRACTICE My clients are taking their business to a practitioner with cheaper fees. Should I be worried? (sponsored by Intervet/Schering-Plough Animal Health) December 1, 2009 By: Mark Opperman, CVPM, Gary I. Glassman, CPA Try these strategies to hold on to horse owners.

Source: VETERINARY ECONOMICS Good fees, bad fees November 1, 2009 By: Mark Opperman, CVPM Avoid invoices that aggravate clients. Consider these modified service codes.

Source: VETERINARY ECONOMICS Unearth your veterinary practice's financial problems October 1, 2009 By: Mark Opperman, CVPM Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it.

Source: VETERINARY ECONOMICS Sharpen up your team with employee upscaling September 1, 2009 By: Mark Opperman, CVPM How to replace underachieving team members with overachievers.

Source: VETERINARY ECONOMICS 5 ways a practice manager can help August 1, 2009 Owners: Look at what you don't have time to do and learn to delegate.

Source: VETERINARY ECONOMICS Are you toast? Why owners fire practice managers May 1, 2009 By: Mark Opperman, CVPM Don't get burned by a bad manager. You're the practice owner, and that means you need to keep a finger on the pulse of everything that's happening at your practice.

Source: VETERINARY ECONOMICS The next wave of veterinarians April 1, 2009 By: Mark Opperman, CVPM Learn what the new generation thinks of the challenges that await them.

Source: VETERINARY ECONOMICS Give your practice an inventory intervention March 1, 2009 By: Mark Opperman, CVPM Solve inventory problems with this nine-step guide.

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