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Market trends: Helping clients pay

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Source: VETERINARY ECONOMICS Avoid phone pressure tactics September 1, 2009 By: Bob Levoy Pushy team members can scare clients away with heavy-handed phone tactics.

Source: VETERINARY ECONOMICS Dog owners want more caring from veterinarians August 4, 2009 Communication and empathy skills score big with clients.

Source: VETERINARY ECONOMICS Veterinarians offer alternative payment methods to cash-strapped clients August 1, 2009 Some of your clients are struggling financially. Here's what you should and shouldn't be doing to help them pay for pet healthcare.

Source: VETERINARY ECONOMICS Look at the pros and cons of different client payment methods August 1, 2009 Holding a check, discounting services, letting clients work off bills, and more

Source: VETERINARY ECONOMICS Survey says: Make sure clients are satisfied July 1, 2009 By: Bob Levoy A new era in the medical profession is here. Is your veterinary practice ready for it?

Source: VETERINARY ECONOMICS A case for compassion in veterinary medicine July 1, 2009 Monitoring practice finances is key, but it's also important to look beyond the numbers.

Source: FIRSTLINE Form: Compare pet insurance plans June 5, 2009 By: Liz Nartowicz Find the plan that's right for you, your practice, and your clients.

Source: VETERINARY ECONOMICS What your clients really think June 1, 2009 By: Mark Opperman, CVPM They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers.

Source: VETERINARY ECONOMICS Appeal to clients' time, not money April 30, 2009 Marketing messages are more effective when they focus on clocks instead of wallets.

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