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Helping clients pay - Client communication

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Source: VETERINARY ECONOMICS Appeal to clients' time, not money April 30, 2009 Marketing messages are more effective when they focus on clocks instead of wallets.

Source: VETERINARY ECONOMICS Are your clients leaving? Ask them why March 1, 2009 By: Brendan Howard, Editor You can't fix a problem if you're not aware of it. So find out what you could do better by asking clients.

Source: VETERINARY ECONOMICS Q&A: Addressing clients' financial complaints October 1, 2008 By: Ann Selander, CVT, CVPM, MBA How can I answer the "Why so much?" question?

Source: VETERINARY ECONOMICS Don't "estimate" your clients out of complying September 1, 2007 By: Jan Miller No, it's not the fees you're charging. The words you're using are doing the damage.

Source: VETERINARY ECONOMICS Don't let weak recommendations sabotage compliance February 1, 2007 By: Dennis Cloud, DVM In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.

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