Market trends: Helping clients pay - Client communication - Veterinary Economics
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Helping clients pay - Client communication
Source: FIRSTLINE

Sample script: Helping clients afford therapuetic diets

October 1, 2009

Talk to clients about the importance of therapeutic pet food?and how to pay for it.

Source: VETERINARY ECONOMICS

Avoid phone pressure tactics

September 1, 2009

Pushy team members can scare clients away with heavy-handed phone tactics.

Source: VETERINARY ECONOMICS

What your clients really think

June 1, 2009

They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers.

Source: VETERINARY ECONOMICS

Appeal to clients' time, not money

April 30, 2009

Marketing messages are more effective when they focus on clocks instead of wallets.

Source: VETERINARY ECONOMICS

Are your clients leaving? Ask them why

March 1, 2009

You can't fix a problem if you're not aware of it. So find out what you could do better by asking clients.

Source: VETERINARY ECONOMICS

Q&A: Addressing clients' financial complaints

October 1, 2008

How can I answer the "Why so much?" question?

Source: VETERINARY ECONOMICS

Don't "estimate" your clients out of complying

September 1, 2007

No, it's not the fees you're charging. The words you're using are doing the damage.

Source: VETERINARY ECONOMICS

Don't let weak recommendations sabotage compliance

February 1, 2007

In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.

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