Market trends: Helping clients pay - Practice solutions - Veterinary Economics
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Helping clients pay - Practice solutions
Source: VETERINARY ECONOMICS

Audio tip: Get back to basics

February 2, 2009

Mark Opperman explains why you need to review the success of your reminders system.

Source: VETERINARY ECONOMICS

Audio tip: Don't discount services

January 6, 2009

Mark Opperman explains why you shouldn't discount your veterinary services.

Source: VETERINARY ECONOMICS

Audio tip: Show clients the value

December 2, 2008

Make sure clients understand the quality of the services you provide. Mark Opperman explains how.

Source: FIRSTLINE

Payment agreement form

November 18, 2008

Provide clients with payment options.

Source: FIRSTLINE

Encouraging your boss to implement payment plans

September 15, 2008

If your practice doesn't offer financial options, you could make championing them your pet project. Here's how.

Source: VETERINARY ECONOMICS

How we handle pet insurance

August 1, 2008

We educate clients about pet insurance by putting fliers in puppy and kitten kits because it's too late to offer to help defray the cost of treatment once a chronic condition is diagnosed. We direct clients to the brochure or to a pet insurance company Web site.

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: VETERINARY ECONOMICS

Don't let weak recommendations sabotage compliance

February 1, 2007

In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.

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