Don't dump veterinary healthcare choices in clients' laps. You're the expert, so don't be afraid to tell them what's medically necessary.
In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.
Providing boarding and grooming sends the wrong message to clients about your professional services.
If you want to be treated like a doctor, you need to dress like one. No, flip-flops aren't acceptable.
Sometimes it's OK to give clients permission to euthanize. And making this choice doesn't make them bad people -- or you a bad doctor.
Not every client lives in a gated community. And when I look at benchmarks for fees, I think they're out of line with real-life practices—at least in our area.
Don't you want to improve efficiency, communication, and revenue? If you're not using electronic medical records, you're losing out on these opportunities.