Mark Opperman articles - Veterinary Economics
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Mark Opperman articles
Source: VETERINARY ECONOMICS

Service calls: 5 strategies to inspect and improve customer service

December 1, 2009

Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.

Source: PARTNERS IN PRACTICE

My clients are taking their business to a practitioner with cheaper fees. Should I be worried? (sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2009

Try these strategies to hold on to horse owners.

Source: VETERINARY ECONOMICS

Good fees, bad fees

November 1, 2009

Avoid invoices that aggravate clients. Consider these modified service codes.

Source: VETERINARY ECONOMICS

Unearth your veterinary practice's financial problems

October 1, 2009

Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it.

Source: VETERINARY ECONOMICS

Sharpen up your team with employee upscaling

September 1, 2009

How to replace underachieving team members with overachievers.

Source: VETERINARY ECONOMICS

5 ways a practice manager can help

August 1, 2009

Owners: Look at what you don't have time to do and learn to delegate.

Source: VETERINARY ECONOMICS

Are you toast? Why owners fire practice managers

May 1, 2009

Don't get burned by a bad manager. You're the practice owner, and that means you need to keep a finger on the pulse of everything that's happening at your practice.

Source: VETERINARY ECONOMICS

The next wave of veterinarians

April 1, 2009

Learn what the new generation thinks of the challenges that await them.

Source: VETERINARY ECONOMICS

Give your practice an inventory intervention

March 1, 2009

Solve inventory problems with this nine-step guide.

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