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Market trends: Helping clients pay

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Source: CVC IN BALTIMORE PROCEEDINGS Is client compliance possible in this economy? (Proceedings) April 1, 2009 By: Denise L. Tumblin, CPA Maintaining consistency in a multiple-doctor practice is a common challenge.

Source: FIRSTLINE Top 4 reasons pet insurance claims are denied April 1, 2009 By: Liz Nartowicz Answer clients' question," Why was my claim denied?", with this discreet handout.

Source: FIRSTLINE Sample script: Sticky payment scenario April 1, 2009 By: Leslie A. Mamalis, MBA, MSIT Follow these talking points when a client's pet insurance is denied.

Source: FIRSTLINE The ins and outs of pet insurance March 26, 2009 NCVEI offers a simple explanation of how pet insurance works and whom it benefits.

Source: VETERINARY ECONOMICS Are your clients leaving? Ask them why March 1, 2009 By: Brendan Howard, Editor You can't fix a problem if you're not aware of it. So find out what you could do better by asking clients.

Source: VETERINARY ECONOMICS How I wow clients at every visit March 1, 2009 By: Fred Metzger, DVM, DABVP Take extra steps to leave clients saying, "Wow!"

Source: VETERINARY ECONOMICS Part 1: We're in this recession together February 13, 2009 A doctor explains the realities of surviving slow times to team members.

Source: VETERINARY ECONOMICS Part 2: We're in this recession together February 13, 2009 A practice manager reminds clients of the importance of wellness care in a downturn.

Source: VETERINARY ECONOMICS Audio tip: Get back to basics February 2, 2009 Mark Opperman explains why you need to review the success of your reminders system.

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