Client relations tips and strategies for veterinarians and veterinary practice managers - Veterinary Economics
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Client Relations
Source: DVM360 MAGAZINE

Prosperity hinges on the veterinary client experience

June 1, 2014

With a growing number of veterinary provider options, sustaining relationships is more important than ever for retaining clients.

Source: VETERINARY ECONOMICS

Delivering bad news to veterinary clients in a 'good' way

June 1, 2014

Watch for clients' emotions in the moment, rather than trying to "fix" what they're feeling.

Source: VETERINARY ECONOMICS

Posts and tweets about cat facts, stats and folklore

May 28, 2014

Share these fun feline tidbits with your clients on social media.

Source: VETERINARY ECONOMICS

A non-awkward way to ask for good online reviews

May 12, 2014

dvm360 News Channel Director Kristi Reimer reports a tip from Dr. Jeff Werber about boosting your online presence ... with less of an "ick" factor if it feels a little weird.

Source: DVM360 MAGAZINE

Feline medicine, Fairness to Pet Owners Act and more in the dvm360 Five

May 12, 2014

Special report from CVC Washington, D.C.

Source: DVM360 MAGAZINE

Take the bite out of negative veterinary client interactions

May 1, 2014

Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.

Source: VETERINARY ECONOMICS

Flip a veterinary client's frown upside down

May 1, 2014

How to turn a bad veterinary client experience around in 15 minutes or less

Source: VETERINARY MEDICINE

A comparison of cat owners vs. dog owners

May 1, 2014

A recent study uncovered the differences between dog owners and cat owners and looked at how those differences affect clients' attitudes toward veterinary care.

Source: DVM360 MAGAZINE

Veterinarians employ different approaches to care for the country cat and the city cat

May 1, 2014

The obstacles to regular veterinary care are often the same for the scruffy barn cat as the pampered high-rise feline. The solution may be to use different tactics to get culturally different cat owners to comply.

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