With a growing number of veterinary provider options, sustaining relationships is more important than ever for retaining clients.
Watch for clients' emotions in the moment, rather than trying to "fix" what they're feeling.
Share these fun feline tidbits with your clients on social media.
dvm360 News Channel Director Kristi Reimer reports a tip from Dr. Jeff Werber about boosting your online presence ... with less of an "ick" factor if it feels a little weird.
Special report from CVC Washington, D.C.
Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.
How to turn a bad veterinary client experience around in 15 minutes or less
A recent study uncovered the differences between dog owners and cat owners and looked at how those differences affect clients' attitudes toward veterinary care.
The obstacles to regular veterinary care are often the same for the scruffy barn cat as the pampered high-rise feline. The solution may be to use different tactics to get culturally different cat owners to comply.