What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.
Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting.
Learn what makes team members tick with this form.
Communication is part of being a great employee. This means you need to know who to talk to when you have a problem. Consider this example.
Customize and print this handy checklist of what a new receptionist needs to learn and when.
Customize and print this handy checklist of what a new technician or assistant needs to learn and when.
A list of tasks technicians are qualified to perform from the AVMA. What do your doctors do that your technicians could be doing?
Customize this Word document and put it in your employee manual.
Use this exclusive survey to gain feedback when your team members leave your practice.