Market trends: Helping clients pay - Veterinary Economics
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Market trends: Helping clients pay
Source: VETERINARY ECONOMICS

How we handle pet insurance

August 1, 2008

We educate clients about pet insurance by putting fliers in puppy and kitten kits because it's too late to offer to help defray the cost of treatment once a chronic condition is diagnosed. We direct clients to the brochure or to a pet insurance company Web site.

Source: FIRSTLINE

Compare insurance plans

August 1, 2008

Here are questions to ask about prospective plans.

Source: FIRSTLINE

Payment agreement form

July 25, 2008

Use this form if you accept held checks from clients.

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: VETERINARY ECONOMICS

Don't "estimate" your clients out of complying

September 1, 2007

No, it's not the fees you're charging. The words you're using are doing the damage.

Source: VETERINARY ECONOMICS

Don't let weak recommendations sabotage compliance

February 1, 2007

In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.

Source: VETERINARY ECONOMICS

Collecting cash and keeping clients

September 1, 2006

Getting paid for your services and staying in clients' good graces don't have to be mutually exclusive goals. Try these tips to collect fees quickly and with grace.

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