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Market trends: Helping clients pay

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Source: VETERINARY ECONOMICS How we handle pet insurance August 1, 2008 By: Pam Weakley We educate clients about pet insurance by putting fliers in puppy and kitten kits because it's too late to offer to help defray the cost of treatment once a chronic condition is diagnosed. We direct clients to the brochure or to a pet insurance company Web site.

Source: FIRSTLINE Compare insurance plans August 1, 2008 Here are questions to ask about prospective plans.

Source: FIRSTLINE Payment agreement form July 25, 2008 Use this form if you accept held checks from clients.

Source: FIRSTLINE Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE Payment procrastinators May 1, 2008 By: Pamela Stevenson, CVPM Q. What do you do when clients say at checkout they want to pay later?

Source: VETERINARY ECONOMICS Don't "estimate" your clients out of complying September 1, 2007 By: Jan Miller No, it's not the fees you're charging. The words you're using are doing the damage.

Source: VETERINARY ECONOMICS Don't let weak recommendations sabotage compliance February 1, 2007 By: Dennis Cloud, DVM In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.

Source: VETERINARY ECONOMICS Collecting cash and keeping clients September 1, 2006 By: Sarah Moser Getting paid for your services and staying in clients' good graces don't have to be mutually exclusive goals. Try these tips to collect fees quickly and with grace.

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