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Source: VETERINARY ECONOMICS Smile! You're on clinic camera! September 1, 2007 By: Mark Opperman, CVPM Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.

Source: VETERINARY ECONOMICS Rewarding longevity September 1, 2007 By: Mark Opperman, CVPM My associate is receiving about $90,000 a year in compensation. She has requested a salary of $100,000 because she's been with me for eight years and she says her longevity is worth something. Is there a formula for a longevity bonus?

Source: VETERINARY ECONOMICS Sample engagement letter July 30, 2007 By: Mark Opperman, CVPM Customize this sample Word document to start engaging your own team of consultants today.

Source: VETERINARY ECONOMICS A team that saves the day July 1, 2007 By: Mark Opperman, CVPM Even if your practice doesn't need to be rescued, wouldn't it be nice to have these three management angels in your corner?

Source: VETERINARY ECONOMICS Sample Internet and blogging policy June 7, 2007 By: Mark Opperman, CVPM Customize this Word document and put it in your employee manual.

Source: VETERINARY ECONOMICS Links to helpful HR sites June 1, 2007 By: Mark Opperman, CVPM The details you need to update your employee manual are just a click away.

Source: VETERINARY ECONOMICS Dust off your employee manual June 1, 2007 By: Mark Opperman, CVPM Does your team manual look like an ancient relic? Get it up to date with the latest labor laws and team policies.

Source: VETERINARY ECONOMICS Letter to clients about pet food recall May 8, 2007 By: Mark Opperman, CVPM Customizable Word document of a sample letter to send clients about the pet food recall.

Source: VETERINARY ECONOMICS SPECIAL REPORT PART 3: Spread the news about the pet food recall May 1, 2007 By: Mark Opperman, CVPM A simple letter is all you need to help keep your clients up to date on the pet food recall.

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