Mark Opperman articles - Veterinary Economics
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Mark Opperman articles
Source: VETERINARY ECONOMICS

Get it in writing

November 1, 2007

I'm an expert witness for a practice owner who is being sued by two former associate doctors. What caused this litigation? Poor communication and a contract written on a napkin.

Source: VETERINARY ECONOMICS

Smile! You're on clinic camera!

September 1, 2007

Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.

Source: VETERINARY ECONOMICS

Rewarding longevity

September 1, 2007

My associate is receiving about $90,000 a year in compensation. She has requested a salary of $100,000 because she's been with me for eight years and she says her longevity is worth something. Is there a formula for a longevity bonus?

Source: VETERINARY ECONOMICS

Sample engagement letter

July 30, 2007

Customize this sample Word document to start engaging your own team of consultants today.

Source: VETERINARY ECONOMICS

A team that saves the day

July 1, 2007

Even if your practice doesn't need to be rescued, wouldn't it be nice to have these three management angels in your corner?

Source: VETERINARY ECONOMICS

Sample Internet and blogging policy

June 7, 2007

Customize this Word document and put it in your employee manual.

Source: VETERINARY ECONOMICS

Dust off your employee manual

June 1, 2007

Does your team manual look like an ancient relic? Get it up to date with the latest labor laws and team policies.

Source: VETERINARY ECONOMICS

Links to helpful HR sites

June 1, 2007

The details you need to update your employee manual are just a click away.

Source: VETERINARY ECONOMICS

Letter to clients about pet food recall

May 8, 2007

Customizable Word document of a sample letter to send clients about the pet food recall.

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