Tips and strategies that help veterinary practitioners deliver great client service - Veterinary Economics
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Client Service
Source: VETERINARY ECONOMICS

Pet owner survey provides inspiration for veterinary practice business plan

July 23, 2013

Taking cues from the Bayer Veterinary Care Usage Study, one veterinarian has built a practice that's centered on pet owner needs.

Source: CUSTOM VETERINARY MEDIA

Two interactive case studies illustrating the use of pet insurance (Sponsored by VPI)

July 15, 2013

Move through the rooms of a virtual veterinary practice and follow the workup as a canine emergency case or a feline illness case unfold. Work through each interactive case study and observe how the existence or absence of a pet insurance policy could influence client decisions and alter the case outcome.

Source: VETERINARY ECONOMICS

Give veterinary clients my cell phone number? Really?

July 10, 2013

It's still a scary thought for some veterinarians, but more practitioners are seeing the benefits of this gesture.

Source: VETERINARY ECONOMICS

Preserve your relationship with the rescued pet generation

July 1, 2013

Don't let clients with older adopted pets feel lost at sea in your veterinary practice. Throw them a line and help them feel just as welcome as clients with younger pets do.

Source: VETERINARY ECONOMICS

Teaching your puppy the right way to play

July 1, 2013

Puppies can be rough. Teach veterinary clients how to play appropriately with their new friend from the start to ensure a lifetime of safe and happy interactions.

Source: VETERINARY ECONOMICS

3 ways to extend your veterinary practice's hours

July 1, 2013

If you think extending your hours could boost revenue and improve veterinary client service—like 61 percent of your colleagues—here are some tips to help you make it happen.

Source: VETERINARY ECONOMICS

Go for fear-free in your veterinary practice

July 1, 2013

A trip to the veterinarian can be a scary experience for pets—and their owners. Turn it into a positive one by focusing on animal behavior and catering to pets' needs.

Source: VETERINARY ECONOMICS

Are veterinarians' reputations slipping with clients?

July 1, 2013

Stem the tide of opinion and enhance trust.

Source: dvm360

The behavior toolkit

July 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain behavior issues to pet owners. (With an educational grant provided by Ceva)

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