Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they cant pay the bill?
Jan 20, 2012
By:
Sheila Grosdidier, RVT
Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they can?t pay the bill?
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Common mistakes to avoid.
Jun 17, 2010
By:
Sheila Grosdidier, RVT
HR needn't be a headache. Here are some easy ways to make sure it's not.
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Aug 1, 2009
By:
Sheila Grosdidier, RVT
Ask team members what they want, compare local wages, and consider offering more time off
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Overhiring can reduce the cost of turnover.
Aug 1, 2008
By:
Sheila Grosdidier, RVT
Overhiring can reduce the cost of turnover.
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Feb 1, 2008
By:
Sheila Grosdidier, RVT
Q. We employ a bookkeeper, a head technician, and an inventory manager who all share some of the management duties at my practice. I perform about four days' worth of management tasks a month. My partner and I are looking at a tiered approach to compensation—management will be compensated at 3 percent to 4 percent of gross. What goes into this figure?
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Sep 1, 2007
By:
Sheila Grosdidier, RVT
Why do some of my team members seem to avoid work while others are so dedicated to it?
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Apr 1, 2007
By:
Sheila Grosdidier, RVT
Q. I have a superstar on my team but the other team members hate her. What should I do?
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Feb 1, 2007
By:
Sheila Grosdidier, RVT
Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?
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