Mar 1, 2005
By:
Bob Levoy
Effective delegation is undoubtedly the strongest productivity-improvement tool available. But here's a harsh reality check: Only 47 percent of staff members responding to a VetMedTeam survey indicated that their doctors delegate 80 percent to 100 percent of possible tasks.
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Feb 1, 2005
By:
Bob Levoy
What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.
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Jan 1, 2005
By:
Bob Levoy
Hiring employees is the single most important management task in a practice.
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Dec 1, 2004
By:
Bob Levoy
The No. 1 characteristic of companies that move from good to great is finding and keeping the right people, says consultant Jim Collins in Good To Great: Why Some Companies Make the Leap . . . and Others Don't (HarperCollins, 2001). But finding the right people isn't easy. To avoid costly hiring mistakes, take these hard-learned lessons to heart.
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Nov 1, 2004
By:
Bob Levoy
Ever wonder if there is just one customer satisfaction survey question that could accurately predict company growth? Consultant and author Frederick Reichheld spent two years researching that question, and published his findings in the Harvard Business Review.
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Oct 1, 2004
By:
Bob Levoy
In their new book, Trading Up: The New American Luxury (Portfolio, 2003), Michael Silverstein and Neil Fiske found that today's consumer is willing to spend more, or trade up, for goods and services with higher perceived quality levels.
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Apr 1, 2004
By:
Bob Levoy
When you know what goals you really want to accomplish, the path to your dreams becomes clear. Here's how to harness the power of goal setting for your practice.
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VE board member reports from the trenches of 9/11.
Nov 1, 2001
By:
Bob Levoy
VE board member reports from the trenches of 9/11.
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