Articles by Mark Opperman, CVPM - Veterinary Economics
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Articles by Mark Opperman, CVPM

When to go out on a limb

Jul 1, 2006

You don't have to avoid accounts receivable altogether—just be smart about when to offer credit and who you offer it to.

Production deductions

Jul 1, 2006

We currently subtract the cost of inventory from our doctors' production. Do you recommend this? Also, should we subtract payroll taxes?

Sweeten the deal

Jun 1, 2006

Make sure your benefits stack up well against the other options team members could find in your area—and give employees more reasons to stick around.

Pinning down percentages

Jun 1, 2006

Q. I'm the medical director of a newly formed emergency clinic, and the board is looking for a formula for my pay. What percentage of production would you recommend?

Credit for dental prophys

May 1, 2006

When our owner's out of the building and the technicians perform dentals, does our part-time associate receive credit even if the owner scheduled it and already performed a physical exam?

Show bad clients the door

May 1, 2006

Difficult clients do your practice more harm than good by damaging team morale and causing conflict. Figure out who they are, and let them go.

Sample client termination letter

May 1, 2006

Customize this sample Word document to terminate a doctor-client relationship politely and professionally.

Stop asking your clients to make medical decisions

Apr 1, 2006

Your clients didn't go to veterinary school. You did. So why ask your clients, who have no training or expertise, to make medical decisions about the care of their pets?

Student loan relief

Apr 1, 2006

Our associate has more than $80,000 in school debt. She receives a fair salary, but I would like to help her more. Any ideas?

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