Articles by Bob Levoy - Veterinary Economics
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Articles by Bob Levoy

7 ways that your colleagues stepped in a mess

Apr 1, 2005

Want to avoid regrets about management? Learn to avoid these common missteps, pulled from candid conversations with practitioners.

Your best strategy for improving productivity

Mar 1, 2005

Effective delegation is undoubtedly the strongest productivity-improvement tool available. But here's a harsh reality check: Only 47 percent of staff members responding to a VetMedTeam survey indicated that their doctors delegate 80 percent to 100 percent of possible tasks.

Role-playing: more than just fun and games

Feb 1, 2005

What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.

More hard-learned hiring lessons

Jan 1, 2005

Hiring employees is the single most important management task in a practice.

Hard-learned lessons about hiring

Dec 1, 2004

The No. 1 characteristic of companies that move from good to great is finding and keeping the right people, says consultant Jim Collins in Good To Great: Why Some Companies Make the Leap . . . and Others Don't (HarperCollins, 2001). But finding the right people isn't easy. To avoid costly hiring mistakes, take these hard-learned lessons to heart.

The one-question client survey

Nov 1, 2004

Ever wonder if there is just one customer satisfaction survey question that could accurately predict company growth? Consultant and author Frederick Reichheld spent two years researching that question, and published his findings in the Harvard Business Review.

America is trading up

Oct 1, 2004

In their new book, Trading Up: The New American Luxury (Portfolio, 2003), Michael Silverstein and Neil Fiske found that today's consumer is willing to spend more, or trade up, for goods and services with higher perceived quality levels.

The magic of goal setting

Apr 1, 2004

When you know what goals you really want to accomplish, the path to your dreams becomes clear. Here's how to harness the power of goal setting for your practice.

Veterinarians head to Ground Zero to help rescue dogs

VE board member reports from the trenches of 9/11.
Nov 1, 2001

VE board member reports from the trenches of 9/11.

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