Employees will laugh—and realize that communication is a two-way street.
Mar 1, 2010
By:
Bob Levoy
Employees will laugh—and realize that communication is a two-way street.
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Critical interactions impact client loyalty and practice growth.
Feb 1, 2010
By:
Bob Levoy
Critical interactions impact client loyalty and practice growth.
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Consult knowledgeable employees when making purchasing decisions.
Jan 1, 2010
By:
Bob Levoy
Everyone affected by a decision should be involved in the process.
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Offer clients who leave your practice a chance to return.
Dec 1, 2009
By:
Bob Levoy
Follow up on defections.
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Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Nov 1, 2009
By:
Bob Levoy
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
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Prepare for takeoff: These characteristics are essential for associates hoping to get their own practice off the ground.
Oct 1, 2009
By:
Bob Levoy
Essential characteristics for associates hoping to get their own practice off the ground.
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Pushy team members can scare clients away with heavy-handed phone tactics.
Sep 1, 2009
By:
Bob Levoy
Pushy team members can scare clients away with heavy-handed phone tactics.
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A new era in the medical profession is here. Is your veterinary practice ready for it?
Jul 1, 2009
By:
Bob Levoy
A new era in the medical profession is here. Is your veterinary practice ready for it?
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Your practice's reputation is crucial. Make sure clients are hearing good things.
Jun 1, 2009
By:
Bob Levoy
Your practice's reputation is crucial. Make sure clients are hearing good things.
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