Articles by Bob Levoy - Veterinary Economics
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Articles by Bob Levoy

Why every conversation matters when managing your team

No interaction with your staff is insignificant. Give your full effort every day to keep team members happy and working hard.
Feb 1, 2011

No interaction with your staff is insignificant. Give your full effort every day to keep team members happy and working hard.

Beware the doorbell effect when you make clients wait

When your clients need to wait beyond their appointment time, don't leave them in the cold.
Jan 1, 2011

When your clients need to wait beyond their appointment time, don't leave them in the cold.

Don't let your employees jump ship

When the economy improves, valuable team members may head for friendlier waters. It's up to you to show them why they should stay with your practice.
Dec 1, 2010

When the economy improves, valuable team members may head for friendlier waters. It's up to you to show them why they should stay with your practice.

A how-to guide to becoming a radio star

Clear your throat, put on your headphones, and make your voice heard. Appearing on the radio can educate pet owners and attract new clients.
Nov 1, 2010

Clear your throat, put on your headphones, and make your voice heard. Appearing on the radio can educate pet owners and attract new clients.

Is your practice ready for speed dating?

Some human hospitals have come up with a new way for doctors to meet prospective clients. Could it work for your veterinary practice?
Oct 1, 2010

Some human hospitals have come up with a new way for doctors to meet prospective clients. Could it work for your veterinary practice?

Take a progressive approach to team discipline

Don't dole out harsh reprimands or, worse, ignore the problem. Keep team members in line—and make sure you're being fair.
Sep 1, 2010

Don't dole out harsh reprimands or, worse, ignore the problem. Keep team members in line—and make sure you're being fair.

Ease the pressure in the exam room when communicating with clients

Be persuasive, but don't push too hard. Otherwise, you run the risk of driving your clients away.
Jul 1, 2010

Be persuasive, but don't push too hard. Otherwise, you run the risk of driving your clients away.

Lead by following up with phone calls to clients

Checking up on your patients can strengthen your bond between with clients—and keep your patients healthy.
Jun 1, 2010

Checking up on your patients can strengthen your bond between with clients—and keep your patients healthy.

Don't let no-shows slow you down

When clients miss their appointments, you're left with gaps in your schedule and wasted opportunities for generating revenue. Here's how to make sure they show up.
May 1, 2010

Work to eliminate these schedule gaps and wasted opportunities for revenue.

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