Articles by Mark Opperman, CVPM - Veterinary Economics
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Articles by Mark Opperman, CVPM

Total compensation statement

Mar 1, 2010

DO NOT LINK. This is an XLS for Opperman article on ProSal

ProSal: Crediting doctor production

Mar 1, 2010

Use this PDF worksheet to see the most common sources of production income and states whether credit goes to the doctor or the hospital.

Squashing ProSal myths

Debunk 9 reasons why ProSal won't work—and learn how this mix of base salary and production percentage can work for your associates.
Mar 1, 2010

Learn how ProSal's mix of base salary and production percentage works for associates.

ProSal: Total compensation statement

Mar 1, 2010

Use this Excel spreadsheet to figure out your associate's current total compensation.

5 Web site essentials

Feb 1, 2010

If you nail these five must-haves on our Web site, you'll be miles ahead of many other practices in your area.

Watch out for employee rating sites

Take steps if disgruntled team members vent online.
Feb 1, 2010

Take steps if disgruntled team members vent online.

A tale of two values

Concerned about the price tag attached to your services? You should be worrying about the perception of value you're presenting to clients.
Jan 1, 2010

Worried about your prices? Be more worried about the perception of value you're presenting to clients.

Service calls: 5 strategies to inspect and improve customer service

Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.
Dec 1, 2009

Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.

Good fees, bad fees

Not all fees are created equal—as any client will tell you. To avoid invoices that aggravate, take a look at the service codes below to see which charges you should keep, toss, or modify.
Nov 1, 2009

Avoid invoices that aggravate clients. Consider these modified service codes.

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