Articles by Bob Levoy - Veterinary Economics
  • SEARCH:
Business Center
DVM Veterinary Economics Featuring Information from:

ADVERTISEMENT

Articles by Bob Levoy

Lead by following up with phone calls to clients

Checking up on your patients can strengthen your bond between with clients—and keep your patients healthy.
Jun 1, 2010

Checking up on your patients can strengthen your bond between with clients—and keep your patients healthy.

Don't let no-shows slow you down

When clients miss their appointments, you're left with gaps in your schedule and wasted opportunities for generating revenue. Here's how to make sure they show up.
May 1, 2010

Work to eliminate these schedule gaps and wasted opportunities for revenue.

Improve staff retention with employee referrals

Not getting the results you'd like from your own employee search? An employee referral program might help you build your dream team.
Apr 1, 2010

Not getting the results you'd like from your own employee search? An employee referral program might help you build your dream team.

A five-minute exercise for your next team meeting

Employees will laugh—and realize that communication is a two-way street.
Mar 1, 2010

Employees will laugh—and realize that communication is a two-way street.

"Touch points" help retain clients

Critical interactions impact client loyalty and practice growth.
Feb 1, 2010

Critical interactions impact client loyalty and practice growth.

The sweeper should choose the broom

Consult knowledgeable employees when making purchasing decisions.
Jan 1, 2010

Everyone affected by a decision should be involved in the process.

How to win back clients who've left

Offer clients who leave your practice a chance to return.
Dec 1, 2009

Follow up on defections.

The psychology of client waiting

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Nov 1, 2009

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.

7 traits of flying solo

Prepare for takeoff: These characteristics are essential for associates hoping to get their own practice off the ground.
Oct 1, 2009

Essential characteristics for associates hoping to get their own practice off the ground.

ADVERTISEMENT

Click here