Articles by Bob Levoy - Veterinary Economics
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Articles by Bob Levoy

Improve staff retention with employee referrals

Not getting the results you'd like from your own employee search? An employee referral program might help you build your dream team.
Apr 1, 2010

Not getting the results you'd like from your own employee search? An employee referral program might help you build your dream team.

A five-minute exercise for your next team meeting

Employees will laugh—and realize that communication is a two-way street.
Mar 1, 2010

Employees will laugh—and realize that communication is a two-way street.

"Touch points" help retain clients

Critical interactions impact client loyalty and practice growth.
Feb 1, 2010

Critical interactions impact client loyalty and practice growth.

The sweeper should choose the broom

Consult knowledgeable employees when making purchasing decisions.
Jan 1, 2010

Everyone affected by a decision should be involved in the process.

How to win back clients who've left

Offer clients who leave your practice a chance to return.
Dec 1, 2009

Follow up on defections.

The psychology of client waiting

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Nov 1, 2009

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.

7 traits of flying solo

Prepare for takeoff: These characteristics are essential for associates hoping to get their own practice off the ground.
Oct 1, 2009

Essential characteristics for associates hoping to get their own practice off the ground.

Avoid phone pressure tactics

Pushy team members can scare clients away with heavy-handed phone tactics.
Sep 1, 2009

Pushy team members can scare clients away with heavy-handed phone tactics.

Survey says: Make sure clients are satisfied

A new era in the medical profession is here. Is your veterinary practice ready for it?
Jul 1, 2009

A new era in the medical profession is here. Is your veterinary practice ready for it?

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