Articles by Jeff Rothstein, DVM, MBA - Veterinary Economics
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Articles by Jeff Rothstein, DVM, MBA

Coping with credit cards

Yes, credit cards make it easier for clients to pay. But the costs add up. Use these tips to balance the fees and turn credit card use to your benefit.
Nov 1, 2006

Yes, credit cards make it easier for clients to pay. But the costs add up. Use these tips to balance the fees and turn credit card use to your benefit.

Reality check for a receptionist

Oct 1, 2006

Our receptionist is excellent at her job, and the clients love her—when she's here. She's been with us for less than a year, but she's frequently absent and still asked for a raise. So we switched her wages from hourly to salary, but now she wants even more money and doesn't want to work Saturdays. Am I being taken advantage of?

You're valuable—it's true

Sep 1, 2006

Back in the trenches, I've realized that often we're worth more than we think. Don't undervalue your skills; the truth is that most people couldn't do your job.

Computer training: A risky business?

Jun 1, 2006

Q. To help my team members improve their computer skills, I'd like to pay for training classes. But I'm afraid a team member might leave soon after and I won't get a return on my investment. Should I take the risk?

Smart paths to business smarts

May 1, 2006

I'm thinking about pursing a master's of business administration (MBA) degree. What kind of program do I need?

Are you a premium practice?

Clients are willing to pay more for what they feel is top-quality care. But the experience you offer needs to support the price you charge.
May 1, 2006

... we reward ourselves with premium products ...

Quality counts

Mar 1, 2006

We're taking our practices to the next level by introducing quality control protocols. Better control means better results, which gives us the foundation we need to be more than just a good hospital; we want to be great.

Warning: fire ahead

Mar 1, 2006

How many warnings should I give, and when should I fire someone?

Sharpen up through team training

Mar 1, 2006

It's hard for team members to implement changes if the doctors aren't on the same page. Solve this problem with a new approach to team training.

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