Jul 2, 2008
By:
Bob Levoy
Complete this quiz—and size up your salary smarts.
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Believe it or not, complaints can bond pet owners to your practice—if you handle them effectively.
Jul 1, 2008
By:
Bob Levoy
Believe it or not, complaints can bond pet owners to your practice—if you handle them effectively.
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Show your team that their opinions on potential hires matter.
Jun 1, 2008
By:
Bob Levoy
Involving your team members in the process is a better way to hire.
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The tales clients tell can poison or profit your practice.
May 1, 2008
By:
Bob Levoy
The tales clients tell can poison or profit your practice.
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Cough, cough, sneeze, sneeze: Encourage sick employees to stay home.
Apr 1, 2008
By:
Bob Levoy
A problem more disruptive and costly than absenteeism, "presenteeism" occurs when contagiously sick employees show up for work.
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Flex your team's learning muscles.
Mar 1, 2008
By:
Bob Levoy
If employees can handle various tasks, then you can shift people in and out of jobs as needed—without calling in temporary workers, running up overtime costs, or stinting on client services.
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Touch base with clients regularly to ensure that you're offering a positive experience when they visit your practice.
Feb 1, 2008
By:
Bob Levoy
It's probably hard to believe there's anything about your practice that irritates your clients that you don't already know about. But consider this recently discovered problem at Montefiore Medical Center in New York City. It started with a survey that hospital administrators gave to patients when they were sent home from the hospital.
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Open the lines of communication with clients using e-mail and e-newsletters.
Jan 1, 2008
By:
Bob Levoy
An effective e-mail program gives your practice a high-tech image, says author Ralph Laurie.
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Do you know what your team members want—and how offering it to them can boost your practice? Consider these tips for a happy team.
Dec 1, 2007
By:
Bob Levoy
It's no secret that staff salaries are the biggest expense at most practices. At the same time, your team is your most valuable asset. How do you balance these two realities?
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