Articles by Bob Levoy - Veterinary Economics
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Articles by Bob Levoy

Study up: How to answer clients' tough questions

New book tells pet owners to ask medical questions at your practice.
Sep 1, 2008

New book tells pet owners to ask medical questions at your practice.

True or false? Take this compensation quiz

Jul 2, 2008

Complete this quiz—and size up your salary smarts.

Turn those frowns upside-down

Believe it or not, complaints can bond pet owners to your practice—if you handle them effectively.
Jul 1, 2008

Believe it or not, complaints can bond pet owners to your practice—if you handle them effectively.

Get everyone involved in hiring

Show your team that their opinions on potential hires matter.
Jun 1, 2008

Involving your team members in the process is a better way to hire.

Are your clients advocates, apathetics, or assassins?

The tales clients tell can poison or profit your practice.
May 1, 2008

The tales clients tell can poison or profit your practice.

Rx for presenteeism

Cough, cough, sneeze, sneeze: Encourage sick employees to stay home.
Apr 1, 2008

A problem more disruptive and costly than absenteeism, "presenteeism" occurs when contagiously sick employees show up for work.

The benefits of cross-training

Flex your team's learning muscles.
Mar 1, 2008

If employees can handle various tasks, then you can shift people in and out of jobs as needed—without calling in temporary workers, running up overtime costs, or stinting on client services.

Are your clients annoyed?

Touch base with clients regularly to ensure that you're offering a positive experience when they visit your practice.
Feb 1, 2008

It's probably hard to believe there's anything about your practice that irritates your clients that you don't already know about. But consider this recently discovered problem at Montefiore Medical Center in New York City. It started with a survey that hospital administrators gave to patients when they were sent home from the hospital.

Benefits of e-mail

Open the lines of communication with clients using e-mail and e-newsletters.
Jan 1, 2008

An effective e-mail program gives your practice a high-tech image, says author Ralph Laurie.

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