Articles by Mark Opperman, CVPM - Veterinary Economics
  • SEARCH:
Business Center
DVM Veterinary Economics Featuring Information from:

ADVERTISEMENT

Articles by Mark Opperman, CVPM

Turn frowners into fans: How to gauge client satisfaction

Simple questions for your dissatisfied clients can turn your lousy customer service numbers into success.
Oct 1, 2008

A simple client survey can give you insight into your level of customer satisfaction.

Q&A: Questions on compensation

How to deal with difficult salary issues.
Sep 1, 2008

How to deal with difficult salary issues.

Mark your calendars to utilize finance reports

Feeling a little uninformed about your veterinary practice's finances? A regular peek at daily, monthly, and annual reports can change all that.
Sep 1, 2008

Feeling a little uninformed about your veterinary practice's finances? A regular peek at daily, monthly, and annual reports can change all that.

All-in-one monthly financial report

Put your monthly numbers on a single sheet with this Excel document.
Aug 28, 2008

Put your monthly numbers on a single sheet with this Excel document.

Give your team a cut

Bonuses give team members a strong incentive to succeed.
Jul 2, 2008

Bonuses give team members a strong incentive to succeed.

Three strikes you're out!

Jul 2, 2008

No one likes to fire people. But if you don't get rid of that problem employee, you're putting the good ones at risk. Take this approach to make this necessary evil as painless as possible.

Figuring out fair ProSal compensation

Q. I've been at my first job for just over a year. I earn a base salary plus production and benefits. What percentage of my revenue is fair compensation?
Jul 1, 2008

Q. I've been at my first job for just over a year. I earn a base salary plus production and benefits. What percentage of my revenue is fair compensation?

Practice manager job description

Let your manager know what you expect him or her to do.
Jun 1, 2008

Let your manager know what you expect him or her to do.

Getting through to the boss

Sure, practice managers oversee team members. But to be truly effective, they also need to have the ear of the owner.
Jun 1, 2008

I often get calls from managers who feel like owners don't respect or listen to them.

ADVERTISEMENT

Click here