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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

Articles by Mark Opperman, CVPM

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Footprints = profits Is two- and four-legged traffic light on your doorstep? Are new faces rare in your waiting room? Attract new clients with these easy-to-implement, practical techniques. Mar 1, 2008 By: Mark Opperman, CVPM Don't despair at few new clients. Just follow the feet!

The worst-case scenario survival handbook: Veterinary edition Hurricanes. Embezzlers. Lawsuits. There are many perils to owning a veterinary practice. But if you put the proper safeguards in place, you can stay out of trouble. Feb 1, 2008 By: Mark Opperman, CVPM Hurricanes. Embezzlers. Lawsuits. If you put the proper safeguards in place, you can stay out of trouble.

Starting an associate on ProSal Jan 1, 2008 By: Mark Opperman, CVPM Q. My associate earns 22.5 percent of her total production. Of that, about 17 percent is wages and the remainder is fringe benefits. She also receives a bonus. How can I switch her to ProSal without giving away the farm?

A good boss lets bad eggs go You show consistency as a boss and respect for your top employees when you terminate someone who needs to go. Jan 1, 2008 By: Mark Opperman, CVPM You show consistency as a boss and respect for your top employees when you terminate someone who needs to go.

Compensation at a walk-in clinic Dec 1, 2007 By: Mark Opperman, CVPM I work at a walk-in clinic. Some clients ask for me, but if it's a 40-minute wait, they'll see another doctor. My boss wants to pay me a percentage of my production. Is this fair at a walk-in clinic?

Get it in writing Squash misunderstandings with written contracts and reports that show what associates are earning and how it's calculated. Nov 1, 2007 By: Mark Opperman, CVPM I'm an expert witness for a practice owner who is being sued by two former associate doctors. What caused this litigation? Poor communication and a contract written on a napkin.

Smile! You're on clinic camera! Sep 1, 2007 By: Mark Opperman, CVPM Videotaping in the exam room may make everyone nervous at first. But strong communication skills get clients on board with the best care. And this tool can help.

Rewarding longevity Sep 1, 2007 By: Mark Opperman, CVPM My associate is receiving about $90,000 a year in compensation. She has requested a salary of $100,000 because she's been with me for eight years and she says her longevity is worth something. Is there a formula for a longevity bonus?

Sample engagement letter Jul 30, 2007 By: Mark Opperman, CVPM Customize this sample Word document to start engaging your own team of consultants today.

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