Articles by Mark Opperman, CVPM - Veterinary Economics
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Articles by Mark Opperman, CVPM

Video: Delegate but don't abdicate

Veterinary consultant Mark Opperman, CVPM, discusses how follow-up is crucial when assigning responsibility.
Oct 31, 2008

Veterinary consultant Mark Opperman, CVPM, discusses how follow-up is crucial when assigning responsibility.

How to make your associates hate you

Follow these five easy steps to become the most disliked person at your practice!
Oct 22, 2008

Watch how you treat your associates—you may be grooming them to resent you.

Q&A: Setting up shop in a resort town

Oct 1, 2008

Can a tourist-supported practice succeed?

Turn frowners into fans: How to gauge client satisfaction

Simple questions for your dissatisfied clients can turn your lousy customer service numbers into success.
Oct 1, 2008

A simple client survey can give you insight into your level of customer satisfaction.

Mark your calendars to utilize finance reports

Feeling a little uninformed about your veterinary practice's finances? A regular peek at daily, monthly, and annual reports can change all that.
Sep 1, 2008

Feeling a little uninformed about your veterinary practice's finances? A regular peek at daily, monthly, and annual reports can change all that.

Q&A: Questions on compensation

How to deal with difficult salary issues.
Sep 1, 2008

How to deal with difficult salary issues.

All-in-one monthly financial report

Put your monthly numbers on a single sheet with this Excel document.
Aug 28, 2008

Put your monthly numbers on a single sheet with this Excel document.

Give your team a cut

Bonuses give team members a strong incentive to succeed.
Jul 2, 2008

Bonuses give team members a strong incentive to succeed.

Three strikes you're out!

Jul 2, 2008

No one likes to fire people. But if you don't get rid of that problem employee, you're putting the good ones at risk. Take this approach to make this necessary evil as painless as possible.

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