Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach.

Be smart about money & medicine and weather the storm.

Resolve Internet complaints and talk up your veterinary practice on the Web—before it's too late.

Recommendations on how to deal with a staff at odds.

Many veterinarians fail to perform full physical exams, instead jumping into quick diagnostics.

Lack of respect for the facility can signal deficits in pride and care that hurt more than just the building if left unchecked.