Articles by Donna Recupido, CVPM - Veterinary Economics
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Articles by Donna Recupido, CVPM

Donna Recupido, CVPM

3 steps to solving veterinary practice problems
June 30, 2014

Immersing yourself in the day-to-day activities of your hospital can make all the difference when tackling client, patient and employee problems.

'We need to talk'
January 1, 2013

Behavior, performance, and discipline problems just don't come across in email and text messages. Remind your manager (or yourself) that difficult conversations need to be face to face.

Why are technician appointments a good idea in the veterinary clinic?
October 20, 2011

Getting the most out of your staff helps all involved.

Turn phone shoppers into customers
August 11, 2011

Callers are customers-in-waiting. Make sure you show them the care you would someone standing in your clinic.

Q&A: No deal on a professional discount
February 1, 2011

My practice regularly refers cases to a nearby specialty practice. Recently my own dog became sick, and the clinic offered me a disappointingly meager discount for its services. Am I expecting too much? Is there a standard for professional discounts?

4 ways to bond clients to your emergency or specialty practice
January 5, 2011

Veterinarians in the emergency room and cancer wards can bond with clients, too. Find the warm and fuzzies in any hospital.

Keep the bugs out—and have fun doing it
October 1, 2008

Use this fun game to reduce the amount of flies in your facility.

Potty training made easy
June 1, 2007

To help our clients nail down potty training, we give them a chart. Here's how it works ...

Puppy ownership 101
February 1, 2007

Give clients the tools and information they need to help them make a big decision.


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