Debbie Allaben Gair, CVPM, is a Firstline Editorial Advisory Board member and president of Bridging the Gap, a business geared to helping people work together more effectively, in Sparta, Mich.
People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams.
Keep your communication simple and clear, and make the process as easy as possible for the client.
It's important for team members to play a part in educating clients about intestinal parasites.
8 keys for calming cranky clients
Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.
That's it—you've had it. When you just can't take your job at the veterinary clinic anymore, learn how to beat these top three reasons for work burnout.
5 ways to chill out before you burn out.
Learn the first step toward understanding and valuing the differences among team members.
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.