A web site is a way for you to communicate with your current and future clients, answer frequently asked questions, tell the history of your practice, introduce your services and the veterinarians who provide them, and share who you are and what you do.

Do you embrace technology or shy away from it? Technology should not be a dirty word but instead a helpful tool to drive your practice to its next level of excellence. By technology, I am referring to web sites, electronic medical records (paperless practice), email reminders, internet shop sites and yes, even the purchase of new equipment such as digital radiology or a surgical laser. Is it all worth it? Will it make a difference in your practice?

Terry has been the lead technician for your practice for the past 5 years. Amber has been with you less than a year. Terry suspects that Amber has a drug problem.

How would you deal with the following HR situations in your practice?

Your manual is a tool to communicate information to your employees regarding your hospital's policies and practices, benefits, guidelines, leave procedures, expectations of conduct, equal opportunity employment and employment-at-will.

An employee handbook provides guidelines for employees including rules of the practice, employee conduct, safety information and benefits offered.

Goal planning enables you to set a course of action to achieve goals and reach your objectives.

Electronic Verification (E-Verify) voluntary program run by the Department of Homeland Security in partnership with the Social Security Administration to help certify that employees hired by companies are legally authorized to work in the United States.

What is motivation?