Dr. Andrew Roark, MS, is an associate veterinarian, author, and speaker. He practices in Ijamsville, Md.
The most critical conversation that needs to happen.
Mind your way and sidestep potential clinic troubles.
A clearly defined course of action will result in action and compliance.
Take a deep breath, hang up the gloves, and take a good look at these tips. They'll help you handle interclinic aggression without stooping to your competitor's level.