VETERINARY ECONOMICS, Mar 1, 2007 - Veterinary Economics
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VETERINARY ECONOMICS, Mar 1, 2007
Cover Story, Hospital Design
The whole enchilada
By Amanda Bertholf
A humble-sized facility loaded with extras, Atascocita Animal Hospital in Humble, Texas, is the 2007 Veterinary Economics Hospital of the Year.
Practice Finances
Stay straight with the IRS
By Gary Glassman, CPA
Don't let tax season strike fear in your heart. Play by the taxman's rules, and if he shows up for an audit, you'll be ready.
Personal Growth
On your way to a 5K
By Ernest Ward Jr., DVM
This eight-week plan will help put the finish line at your first race in sight.
A hard look at the ties that bind
By Gene Maxwell, DVM
Your compassionate care for patients, clients, and staff has a limit. Here's how one doctor learned where his responsibility ends.
From exam room to starting line in eight weeks
By Ernest Ward Jr., DVM
With dedication, training, and planning you can run a 5K race.
Hospital Design
A well-kept secret
By Warren Resell, DVM
How one hospital design winner surprised his family with the big news.
Practice Tips
Are your employees invisible?
By Bob Levoy
Shine a light on your team members to ensure they feel appreciated and don't fade into the woodwork.
A mint on the pillow
By Angie Hartin
We've adopted a major hotel chain's steps for providing excellent client service. Of course, we aren't in the hotel industry, but we are in the hospitality industry.
Caring for senior pets—and the owners who love them
By Julie Schell, DVM
An aging cat taught this doctor how to show compassion to clients with older pets.
Trickle-down planning for the new year
By Jeff Rothstein, DVM, MBA
Help your team develop a year-long plan to improve on weaknesses and let them run with it.
Ceremony brings clients together
Creating unity among clients whose pets have passed away helps solidify their bond to your practice—and shows great empathy.
Practice Management Q&A
Client care coordinator vs. receptionist
By Denise Tumblin, CPA
What's the difference between a client care coordinator and a receptionist? Is there a pay difference between the two?
Where's my vacation?
By Mark Opperman, CVPM
Q. I'm an associate who's paid on production only. Does this system discourage me from taking unpaid vacation days? Do I really even have any vacation time?
Budgeting for retirement
By Fritz Wood, CPA, CFP
Q. I'm looking to retire in a couple of years. How long would $600,000 last me if I withdrew $31,000 annually?
Don't be too quick to write off lunch
By Gary Glassman, CPA
Q. I take my practice staff out to lunch four times a year as a way to boost morale. Can I write off these lunches on my taxes as a business expense?
New kid on the block
By Andrew Rollo, DVM
I'm a new associate at a small-animal practice. Some of the team members seem resentful of me. What can I do to earn their trust?
Promote, attract, retain
By Linda Wasche
How effective are special promotions in attracting new clients?
Equine Solutions
Time to budge on budgeting
By Brendan Howard, Business and Team Channel Director
You've put it off long enough. Make time to check your numbers so you can make smart financial decisions for your practice.
Charge what you're worth
A shift in your attitude can help your practice more than a change in prices.
Vetcetera
Kibbles 'n' Suds
Why shouldn't your pooch get a little hooch?
A working vacation—it's more fun than it sounds
A Web site lets you try out your dream career on your next vacation.
Calling all chiropractors—you're finally in!
Animal chiropractors are on their way up if their inclusion under a new heading in the AT&T Yellow Pages is any indication.
No horsing around with infectious disease
New guidelines give equine practitioners information on containing outbreaks.
If I were a rich man ... or not
If you don't have a strong desire to be wealthy, you're in good company in the United States.
Drug team members with praise
The brain chemical that motivated cave-dwellers to hunt will get your staff excited about performing well.
Talking Points
7 things to look for in a new position
By Craig Woloshyn, DVM
Watch for these warning signs and welcome sights to be sure your new practice is a keeper that'll keep you happy.
Hot Button
You don't know they don't care
By Martha Armour, DVM
I thought I knew what the ideal veterinary client looked like—the one who's willing to pay for the highest level of care. I was wrong.
Click & Copy
Boost your flea control compliance
To increase parasite prevention and control compliance, make sure the doctors are in agreement about the standards of care and team members know what to say to clients.
Top 10 flea myths
By Veterinary Economics Editors
Use this handout to educate clients about flea control.
Legal Ease
Not paying market rent is a problem
If my practice pays less than market rent to the landlord—which is me—are my personal assets at risk if I get sued?
Extinguish fire safety worries
By Phil Seibert, CVT
Are your veterinary practice's fire extinguishers properly placed and inspected—or do you need them at all?
No horse slaughter in Texas
A federal appeals court recently upheld a 1949 law that bans horse slaughtering in Texas.
Owners sue after food with toxic fungus kills dogs
Pet owners are suing because a company's food killed or sickened their pets.
Checking in
Out of the comfort zone
By Marnette Denell Falley
We get into deeply seated patterns of thinking and acting, and at some point we lose sight of other possibilities and opportunities.
Life Balance
Get out of your unhealthy rut
By Ernest Ward Jr., DVM
Don't wait until you collapse on the floor of your clinic to make much-needed changes to your lifestyle. Personal wellness is crucial to fulfilling, successful practice ... and it could save your life.
Growth Center
Tick-borne disease testing helps pets, practice thrive
Testing, treatment, and public health all play a part.
Forget personality type! What's the blood type?
Consider including a blood-typing test in new pet wellness packages.
Managing Smart
The 7 deadly sins of practice
By W. Bradford Swift, DVM
Don't let these business mistakes corrupt your practice.
You bugged? We all bug!
By Karen Wheeler, DVM
You've got a bunch of different personalities buzzing around your clinic, but that doesn't have to mean a lot of stinging and biting.
Give your team a cut
By Mark Opperman, CVPM
Bonuses give team members a strong incentive to succeed.
You do what else?
Sidewalk surfing
Most of my clients would never suspect that I'm an active skateboarder. I'm certainly not a stereotypical skater who speaks in "dude" ...
Facility Design
Second-generation practice, first-rate care
By Sarah A. Moser
After 42 years in the same location, Grady Veterinary Hospital in Cincinnati, Ohio, has a fresh face but maintains its old spirit.
Products
2007 Hospital of the Year: Bird feeders
Bird feeders are strategically placed outside of the cat playroom to help keep the felines entertained.
2007 Hospital of the Year: Consultation room
Upholstered chairs and an old-fashioned desk complete the homey look of the consultation room.
2007 Hospital of the Year: Fold-down table
With a fold-down table and a radiography viewbox that are hidden by custom oak cabinets stained to match the woodwork throughout the practice, the consultation room doubles as a fifth exam room or a comfort room.
2007 Hospital of the Year: ICU
This ICU is equipped with a push-button automatic sliding glass door, and built-in oxygen and fluid-pump cubbies near the cages.
2007 Hospital of the Year: Isolation
Designed to be accessible from the exam rooms so people don't have to be taken through treatment or other areas of the hospital to get to isolation, the area also has a separate door and fenced area where isolation cases can be walked. The parvovirus cages with separate drainage and ventilation can be washed out and pets can be given a bath without leaving isolation.
2007 Hospital of the Year: Live cat walking
A feline boarder gets a better view of the cat condos than human visitors.
2007 Hospital of the Year: Outdoor play area
The spacious play area has an 8-foot cedar fence. The yard also features play elements for dogs and can be used for agility events.
2007 Hospital of the Year: Waiting area
The flooring is made of porcelain ceramic tile and base tile with epoxy grout. The bench seating doubles as hidden storage space, and the flat-screen monitor is used for client education on Saturday morning cartoons.

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