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The whole enchilada
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| By
Amanda Bertholf
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A humble-sized facility loaded with extras, Atascocita Animal Hospital in Humble, Texas, is the 2007 Veterinary Economics Hospital of the Year.
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Stay straight with the IRS
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| By
Gary Glassman, CPA
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Don't let tax season strike fear in your heart. Play by the taxman's rules, and if he shows up for an audit, you'll be ready.
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A well-kept secret
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| By
Warren Resell, DVM
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How one hospital design winner surprised his family with the big news.
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Client care coordinator vs. receptionist
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| By
Denise Tumblin, CPA
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What's the difference between a client care coordinator and a receptionist? Is there a pay difference between the two?
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Where's my vacation?
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| By
Mark Opperman, CVPM
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Q. I'm an associate who's paid on production only. Does this system discourage me from taking unpaid vacation days? Do I really even have any vacation time?
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Budgeting for retirement
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| By
Fritz Wood, CPA, CFP
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Q. I'm looking to retire in a couple of years. How long would $600,000 last me if I withdrew $31,000 annually?
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Don't be too quick to write off lunch
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| By
Gary Glassman, CPA
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Q. I take my practice staff out to lunch four times a year as a way to boost morale. Can I write off these lunches on my taxes as a business expense?
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New kid on the block
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| By
Andrew Rollo, DVM
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I'm a new associate at a small-animal practice. Some of the team members seem resentful of me. What can I do to earn their trust?
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Promote, attract, retain
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| By
Linda Wasche
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How effective are special promotions in attracting new clients?
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Time to budge on budgeting
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| By
Brendan Howard, Editor
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You've put it off long enough. Make time to check your numbers so you can make smart financial decisions for your practice.
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Charge what you're worth
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A shift in your attitude can help your practice more than a change in prices.
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You don't know they don't care
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| By
Martha Armour, DVM
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I thought I knew what the ideal veterinary client looked like—the one who's willing to pay for the highest level of care. I was wrong.
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Boost your flea control compliance
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To increase parasite prevention and control compliance, make sure the doctors are in agreement about the standards of care and team members know what to say to clients.
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Top 10 flea myths
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| By
Veterinary Economics Editors
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Use this handout to educate clients about flea control.
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Out of the comfort zone
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| By
Marnette Denell Falley
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We get into deeply seated patterns of thinking and acting, and at some point we lose sight of other possibilities and opportunities.
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Get out of your unhealthy rut
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| By
Ernest Ward Jr., DVM
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Don't wait until you collapse on the floor of your clinic to make much-needed changes to your lifestyle. Personal wellness is crucial to fulfilling, successful practice ... and it could save your life.
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The 7 deadly sins of practice
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| By
W. Bradford Swift, DVM
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Don't let these business mistakes corrupt your practice.
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You bugged? We all bug!
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| By
Karen Wheeler, DVM
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You've got a bunch of different personalities buzzing around your clinic, but that doesn't have to mean a lot of stinging and biting.
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Give your team a cut
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| By
Mark Opperman, CVPM
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Bonuses give team members a strong incentive to succeed.
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Sidewalk surfing
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Most of my clients would never suspect that I'm an active skateboarder. I'm certainly not a stereotypical skater who speaks in "dude" ...
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2007 Hospital of the Year: Bird feeders
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Bird feeders are strategically placed outside of the cat playroom to help keep the felines entertained.
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2007 Hospital of the Year: Consultation room
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Upholstered chairs and an old-fashioned desk complete the homey look of the consultation room.
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2007 Hospital of the Year: Fold-down table
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With a fold-down table and a radiography viewbox that are hidden by custom oak cabinets stained to match the woodwork throughout the practice, the consultation room doubles as a fifth exam room or a comfort room.
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2007 Hospital of the Year: ICU
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This ICU is equipped with a push-button automatic sliding glass door, and built-in oxygen and fluid-pump cubbies near the cages.
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2007 Hospital of the Year: Isolation
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Designed to be accessible from the exam rooms so people don't have to be taken through treatment or other areas of the hospital to get to isolation, the area also has a separate door and fenced area where isolation cases can be walked. The parvovirus cages with separate drainage and ventilation can be washed out and pets can be given a bath without leaving isolation.
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2007 Hospital of the Year: Live cat walking
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A feline boarder gets a better view of the cat condos than human visitors.
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2007 Hospital of the Year: Outdoor play area
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The spacious play area has an 8-foot cedar fence. The yard also features play elements for dogs and can be used for agility events.
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2007 Hospital of the Year: Waiting area
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The flooring is made of porcelain ceramic tile and base tile with epoxy grout. The bench seating doubles as hidden storage space, and the flat-screen monitor is used for client education on Saturday morning cartoons.
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