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Pay it forward
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| By
Sarah Moser
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Early planning and advance payments gave this hospital a financial edge. And this thinking has given the owners of South Suburban Animal Hospital in Perrysburg, Ohio, the freedom to focus on medicine in a new way.
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Enlist client support
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The team at Ottawa Animal Hospital in Holland, Mich., adopted two groups of solders in Iraq.
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A piece of the pie
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| By
Suzanne Sewell, DVM
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We keep a chart based on our monthly budget on the wall in the back hall of the hospital.
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Make spring cleaning egg-citing
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An Easter egg hunt for cash- and candy-filled eggs makes spring cleaning fun for the team at the Maul Road Animal Clinic in Camden, Ark.
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Sit! Speak! Educate!
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| By
Marlene Wagner
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Referring your clients to certified trainers and behaviorists—and promoting early socialization and training all year long—is the best way to prevent aggression and bites. But National Dog Bite Prevention Week (May 20 to 26) is quickly approaching, so it's a good time to gear up.
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Have no fear: Help is here
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| By
Rebecca Rose, CVT
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You're already familiar with the idea of hiring a relief veterinarian and the benefits that come along with doing so. But what about hiring a relief technician?
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Ritz-Carlton's newest service strategies
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Put the luxury hotel chain's latest values to work in your practice and increase client satisfaction.
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Develop a support network
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Sometimes a hospital manager needs someone outside of the practice to bounce ideas off of, vent to, and solve problems with.
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Can you hear me now?
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| By
Jeff Rothstein, DVM, MBA
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Q. What is VoIP? Should my practice consider switching our traditional phone system?
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She's a superstar
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| By
Sheila Grosdidier, RVT
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Q. I have a superstar on my team but the other team members hate her. What should I do?
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Battling retirement fees
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| By
Gary Glassman, CPA
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Q. How will inflation and taxes affect my cash needs during retirement?
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Revisiting corporate practice
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| By
Marnette Denell Falley
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In 1994, Veterinary Economics ran a cover article featuring Dr. Scott Campbell with the headline "Who Is Dr. Scott Campbell and Why Is He Bringing Full-Service Veterinary Care to PetSmart?" Today, doomsday prophesies that independent practitioners worried about back then seem to have fallen short. ...
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Stepping up
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| By
Mark Opperman, CVPM
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It's a natural progression to move from associate to practice owner, but you need to know what you're getting into. (And sellers, you need to make sure your buyer is positioned for success.)
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Hanging tough
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| By
Frank Grasse, DVM
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You never know what you're going to see in practice—it can be a real mixed bag.
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Support your sub
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| By
Bruce Silverman, DVM, MBA
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Receptionists who shortchange your relief doctor are shorting your veterinary practice's bottom line.
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Avoid your own Andromeda strain
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| By
Phil Seibert, CVT
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Your enthusiasm should be infectious, not your hospital. When treating disease, make sure one sick animal doesn't turn into many.
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Paying for associate CE
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| By
Kerry Richard, JD
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Q. I know we need to pay team members when they attend required training meetings. But what's the legal standard for paying associate veterinarians their salary to attend CE meetings? Where does the practice's responsibility end and the doctor's responsibility to maintain her license begin?
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Match made in heaven
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| By
Amanda Bertholf
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You're on the hunt for a new associate. Here's how to find the right doctor for you and your practice.
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Caring for gentle giants
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| By
Kim Hammond, DVM, MBA
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Working with mountain gorillas has been the seminal experience of my life.
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Dr. Hammond's gorilla pictures
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Dr. Kim Hammond works in Africa for three to six weeks at a time to provide medical care for endangered mountain gorillas. These photos give you a close look at the gentle giants he works to protect.
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Facts about long-term care
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A handout that explains to clients why pets taking medication need to be monitored.
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In it for the long haul
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Long-term drug monitoring doesn't have to be a hassle for you or your clients. With creativity and flexibility, you can win the chance to monitor your patients.
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Boarding in big letters
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A luxury boarding area surrounds the training and daycare room. The boldly colored word CANINE leaves no question as to which area of the hospital this is.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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Bright yellow and purple
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A greeter's station is bathed in natural light and gives clients a peek into the boarding and training area. Retail and educational displays surround the seating nooks. Dr. Jeanne Eisenhour particularly likes the bright yellow and purple and the high ceilings in thiss area.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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Catominiums
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The "catominiums" located just off of the reception and waiting areas keep both kids and adults content while waiting, and give the cats an entertaining view too.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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City required facades facing all four directions
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Stringent city and developer requirements called for "front" facades facing all four directions.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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Exam rooms skip treatment
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Seven standard exam rooms feature checkout capabilities, with computers in all rooms and cash drawers and credit card stations just outside. A service corridor allows all discharged patients to exit without having to go through the treatment area, which reduces congestion.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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Had 2 tables, now 5
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The previous hospital had only two treatment tables; this one has five, and a bold color scheme reduces the industrial look. Separate hallways limit traficc in the treatment room and a dedicated dental station fits out of the main traffic flow.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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Pharmacy, library, and workstations
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From the central pharmacy, just outside the treatment and exam rooms, staff members have easy access to workstations and a library for quick reference.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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Storefront window
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Two tables provide ample workspace in the surgery suite. A full-length monitor counter, a pass-through to pack prep, doors and a window to the treatment area, central oxygen and anesthesia evacuation, and a storefront window complete the room.
Photo by Gary Easter, Gary Easter Photographics
South Suburban Animal Hospital in Perrysburg, Ohio
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