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The economics of pain relief
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| By
Laura McLain Madsen, DVM
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You know that a comprehensive analgesic protocol is necessary for your patients. But these drugs have a noticeable side effect—a financially healthy practice.
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Once upon a leasehold
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Amanda Bertholf
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A husband and wife team took a leasehold space in Simi Valley, Calif., and worked on it until they built a happy ending for Simi Valley Animal Hospital—one with satisfied clients and lots of growth.
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Taking names
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Whenever team members from Nassau Veterinary Clinic in Nassau, N.Y., set up a booth or table at a community event, they hold a raffle so they can gather potential clients' names and addresses.
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Identity inspiration
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Think about your practice's identity and how you want to connect with clients before embarking on a marketing campaign.
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Wee-wee poo-poo chart
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A tool to help your clients with housetraining.
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Potty training made easy
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| By
Donna Recupido, CVPM
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To help our clients nail down potty training, we give them a chart. Here's how it works ...
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Women: Refine your roar
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Differences in communication styles can mean women's messages don't carry the same weight. Here's how to give statements more oomph.
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Nothing is insignificant
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| By
Bob Levoy
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The devil is in the details. So what are your clients noticing about your practice and team members?
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Pass on emergencies
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| By
Craig Woloshyn, DVM
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Q. Although there are three emergency clinics in the area, the practice I work at always sees its clients' emergencies. This is frustrating, but the owner says that clients love it. Is this reasonable?
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Balancing benefit discounts
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| By
Gary Glassman, CPA
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Q. I'm concerned about my hospital's liberal employee discount benefit. Are there any guidelines I can offer the owner to keep him and the rest of the team safe from tax liability?
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Who does what?
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| By
Debbie Allaben Gair, CVPM
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Q. Who determines veterinary team members' pay increases—the practice manager or the owner?
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Have your cake and eat it too
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| By
James Guenther, DVM, MBA, MHA, CVPM, AVA
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You can balance a career with a personal life—but you've got to embrace change. Here's the one thing you need to know about having it all.
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Come-from-behind communication
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| By
Karen Felsted, DVM, CPA, CVPM, MS
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James Guenther, DVM, MBA, MHA, CVPM, AVA
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Are your conversational skills lagging in the stretch? Use these tips to pull ahead by overcoming problems and winning clients' respect.
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Why won't technicians stay?
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In an exclusive roundtable discussion, consultants told Veterinary Economics how doctors can hold on to talented technicians and veterinary assistants.
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What your technician can do
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A list of tasks technicians are qualified to perform from the AVMA. What do your doctors do that your technicians could be doing?
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Hibernate for health
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Groundhogs, hedgehogs, bears, and other hibernating animals manipulate their body processes to survive the long winter—or the long summer, in the case of the fat-tailed lemur.
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A loyal pup who never forgot Mom
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| By
Melody Heath, DVM
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This surprise visitor taught one girl—and future veterinarian—that sorrow and sympathy aren't just human emotions.
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Links to helpful HR sites
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| By
Mark Opperman, CVPM
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The details you need to update your employee manual are just a click away.
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Dust off your employee manual
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| By
Mark Opperman, CVPM
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Does your team manual look like an ancient relic? Get it up to date with the latest labor laws and team policies.
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Bird's-eye view
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| By
Christine Ortner, DVM, DABVP
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I used to be afraid of flying on commercial flights. I eventually overcame that fear, but I was still terrified of small planes. I beat that in the pilot's seat.
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An epitaph for Cotton
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| By
Craig Woloshyn, DVM
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Local veterinary hospitals wouldn't treat a dying dog—and not because they didn't have the skills or the client wouldn't pay.
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It wasn't us—he did it!
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| By
Phil Seibert, CVT
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Unfortunately, blaming an employee won't work if OSHA finds a violation. Here's how to protect yourself from being penalized for team members' mistakes.
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Four strikes, you're out
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| By
Phil Seibert, CVT
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How to implement the "four strikes" method of enforcing safety rules in your practice.
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Yours isn't the first crisis
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| By
Marnette Denell Falley
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Think you're the first and only business owner to suffer a particular problem? In almost every case, someone worked through the misery before you. They might even have learned lessons that could help you.
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Roundtable audio
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Discussion from the experts on how to retain great staff members
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Aquarium separates seating
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A large saltwater aquarium with integrated seating subtly separates the space into two waiting areas. The seating is made with tear- and puncture-proof fabric coverings for easy maintenance and client comfort.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Black granite
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A quarter-radius reception station with black granite serves both as a central control area and a dramatic aesthetic feature. The counter was designed to define the reception and disacharge areas while maintaining the receptionists visual control and monitoring of the entry and exit.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Cat ward with storage
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Drawers below and cabinets above the stainless steel cages provide extra storage for odds and ends.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Custom-elevated tub
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The grooming station is located next to the service area. Its equipped with a custom-elevated tub and is easily accessible from all ward areas.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Doctors' office
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The doctors office sports two chairs and no windows, so veterinarians can focus on work away from noise when they need to.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Exam room in peninsula shape
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The three exam rooms sit directly off the lobby for easy client access. The countertops are ergonomically designed in a peninsula shape with two heights. One of the exam rooms is oversized and functions as both a specialty consultation and ultrasound room.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Modular dog runs
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The modular dog runs feature glass doors and built-in trench drains for easy cleanup. Extra storage space in the drawers below and cabinets above the cages store equipment.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Mounted storage shelf
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Stainless steel cage systems line the wards, and a mounted storage shelf keeps basics close at hand.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Pharmacy and radiology
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The pharmacys location behind the exam rooms and its linear countertop design provide both effective visual screening and sound attenuation from the treatment area.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Simi Valley Animal Hospital
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The three exam rooms sit directly off the lobby for easy client access. The countertops are ergonomically designed in a peninsula shape with two heights. One of the exam rooms is oversized and functions as both a specialty consultation and ultrasound room.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Specialty consultation room
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This space doubles as an exam room and features a flat-screen computer for access to paperless records. Ample drawers and cabinets offer plenty of storage.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Surgery isolated
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The surgery suite is the farthest room from the reception area.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Treatment and lab area 1
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The centrally located treatment area acts as the strategic visual control center for the ICU, critical care, surgery, and radiology areas.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Treatment and lab area 2
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The centrally located treatment area acts as the strategic visual control center for the ICU, critical care, surgery, and radiology areas.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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Treatment and lab area 3
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The centrally located treatment area acts as the strategic visual control center for the ICU, critical care, surgery, and radiology areas.
Photo by Larry A. Falke, Larry A. Falke Photography
Simi Valley Animal Hospital in Simi Valley, Calif.
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