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Trumpet of the swan
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| By
Gwen Flinchum, DVM, DABVP
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It's frustrating dealing with the mentality that birds aren't as deserving of care as other animals.
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Traits of the ideal doctor
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| By
Bob Levoy
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A Mayo Clinic study finds that behavior, not skill, is the key to positive patient perception.
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Blogs away
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| By
Patty Khuly, DVM, MBA
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Blogging can help bring back that loving feeling—in your work life.
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Puppy parenting 101
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| By
Jeff Rothstein, DVM, MBA
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After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Well, we're back in action now, puppy classes and all.
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Tips to finish your practice's marketing plan
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| By
Linda Wasche
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Build on the groundwork you've already laid to cross the marketing finish line with style.
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A shift in communication
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| By
Phil Farber, DVM
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How can we overcome communication problems when shifts change? Our team members in the front and in the back of the hospital seem to have trouble keeping up with each other when the morning shift changes to the afternoon shift.
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Effective communication systems
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A breakdown of communications step by step at a clinic.
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Marketing emergency facilities
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| By
Ann Selander, CVT, CVPM, MBA
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What marketing endeavors can I undertake to get the name of my emergency hospital out there?
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No better time to pay than now
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| By
Brendan Howard, Editor
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This California equine practice brightened its future by changing its fees and billing policy in the present.
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Completing the circle of care
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| By
Katherine Dobbs, RVT, CVPM
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A special position dedicated to clients can be the mechanism that keeps your service machinery running flawlessly.
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Cornell to honor memory of feline veterinarian
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| By
Brendan Howard, Editor
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The 19th annual Feline Symposium July 27 to 29 at Cornell's College of Veterinary Medicine will honor James Richards, DVM, who recently passed away.
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You know what happens when you assume ...
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| By
Brendan Howard, Editor
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When two people are knowledgeable in the same field, misunderstandings arise if one assumes the other already knows something, according to a University of Chicago study.
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Starting off on the wrong foot
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| By
Laura McLain Madsen, DVM
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Doctors tend to hang on to bad habits and attitudes from their first job. Seeking out mentors—or mentoring a new grad at your practice—can help.
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All about microchipping
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A client handout on the benefits of microchipping
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The value of microchipping
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| By
Kristi Reimer, Editor
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Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.
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It's time to take action
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| By
Marnette Denell Falley
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We prescribe lots of practice wellness and preventive care: team training, continuing education, budgeting, the writing of mission statements. And we do try to take our own medicine.
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Crematory services give options to owners who can't bury at home
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| By
Brendan Howard, Editor
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Residential pet burial is illegal in Beaumont, Texas, so the local landfill used to be the only option for pet remains. But it wasn't an option many pet owners cherished. So Dr. Kelley Kays built a crematory into Dowlen Road Veterinary Center.
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A team that saves the day
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| By
Mark Opperman, CVPM
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Even if your practice doesn't need to be rescued, wouldn't it be nice to have these three management angels in your corner?
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Central location
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Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Chandeliers
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To ensure clients and pets comfort, the space features a separate entrance and exit and a waiting area large enough to allow for some separation between pets. The chandelier and fireplace complete the rustic look.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Doctors' office
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The casement windows have blinds between the glass panes to simplify cleaning. Cabinets above the workspace ensure theres plenty of storage and elbow room, and room to roam.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Employee entrance and overhang detail
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Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Euthanasia and acupuncture
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Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Full kitchen
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The teams break room has a full kitchen complete with stainless steel appliances and a Corian countertop. The floor is a combination of sheet vinyl and carpet squares.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Functional pharmacy
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Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Great green space
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Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Large glass windows
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Abundant natural light and a view of the surrounding park make this space ideal for the team. Treatment, surgery, and break areas were designed to be visually connected by large glass walls. This interior window allows a doctor to signal for an extra hand if needed.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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No retreat for pets
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Doctors can enter the exam rooms from the private treatment area. Easy to clean and maintain, the rooms have benches with solid bases to prevent pets from retreating under the furniture.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Office and consultation
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With its expansive views of the park located behind the hospital, this office, also called the counseling room, is a quiet work, meeting, and consultation space. Carpet helps the space feel warm and inviting.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Prominent signage
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The main hospital entry features prominent signage. An on-site office building provides space for future expansion, support services, and storage.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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The lodge
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Known as the lodge for its rustic look, the hospitals windows flood interior spaces with natural light.
Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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Woodsy look
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Photo by Stanley Livingston
Washtenaw Veterinary Hospital in Ann Arbor, Mich.
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