VETERINARY ECONOMICS, Jul 1, 2007 - Veterinary Economics
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VETERINARY ECONOMICS, Jul 1, 2007
Cover Story
5 startup horror stories
By Tom McFerson, CPA, ABV
Let these lessons keep you out of a business nightmare of your own.
You do what else?
Trumpet of the swan
By Gwen Flinchum, DVM, DABVP
It's frustrating dealing with the mentality that birds aren't as deserving of care as other animals.
Practice Finances
8 tips that banks don't want you to know
By Willam Lynott
Manage your funds, earn more interest, and get better service starting right now.
Practice Tips
Traits of the ideal doctor
By Bob Levoy
A Mayo Clinic study finds that behavior, not skill, is the key to positive patient perception.
Blogs away
By Patty Khuly, DVM, MBA
Blogging can help bring back that loving feeling—in your work life.
Puppy parenting 101
By Jeff Rothstein, DVM, MBA
After the death of two wonderful dogs over the past several years, my family decided to take a few years off from being dog owners. Well, we're back in action now, puppy classes and all.
Tips to finish your practice's marketing plan
By Linda Wasche
Build on the groundwork you've already laid to cross the marketing finish line with style.
Practice Management Q&A
A shift in communication
By Phil Farber, DVM
How can we overcome communication problems when shifts change? Our team members in the front and in the back of the hospital seem to have trouble keeping up with each other when the morning shift changes to the afternoon shift.
Effective communication systems
A breakdown of communications step by step at a clinic.
Marketing emergency facilities
By Ann Selander, CVT, CVPM, MBA
What marketing endeavors can I undertake to get the name of my emergency hospital out there?
Equine Solutions
No better time to pay than now
By Brendan Howard, Business and Team Channel Director
This California equine practice brightened its future by changing its fees and billing policy in the present.
Personnel Solutions
Completing the circle of care
By Katherine Dobbs, RVT, CVPM
A special position dedicated to clients can be the mechanism that keeps your service machinery running flawlessly.
Vetcetera
Cornell to honor memory of feline veterinarian
By Brendan Howard, Business and Team Channel Director
The 19th annual Feline Symposium July 27 to 29 at Cornell's College of Veterinary Medicine will honor James Richards, DVM, who recently passed away.
You know what happens when you assume ...
By Brendan Howard, Business and Team Channel Director
When two people are knowledgeable in the same field, misunderstandings arise if one assumes the other already knows something, according to a University of Chicago study.
Cover story
Handout on walking dogs for weight loss
By Ernest Ward Jr., DVM
Print this PDF with tips to help clients exercise their overweight dogs
When your client doesn't care about obesity
By Ernest Ward Jr., DVM
Tips for talking about a pet's weight with an apathetic client
All about the calories: a client handout
By Ernest Ward Jr., DVM
Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats
Dog food and activity log: a client handout
By Ernest Ward Jr., DVM
Print this PDF that clients can use to keep track of dogs' food and exercise
Talking Points
8 ways to lasso your workday
By Craig Woloshyn, DVM
Show those other cowpokes you're the most on-time doctor in these parts.
Hot Button
Starting off on the wrong foot
By Laura McLain Madsen, DVM
Doctors tend to hang on to bad habits and attitudes from their first job. Seeking out mentors—or mentoring a new grad at your practice—can help.
Click & Copy
All about microchipping
A client handout on the benefits of microchipping
The value of microchipping
By Kristi Reimer, Editor
Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.
Legal Ease
Get new employees up to date on safety
By Phil Seibert, CVT
Safety and workplace hazards: Here's what to teach your veterinary team's wide-eyed, innocent new recruits, and how to teach it effectively.
Employee safety training checklist: Technician/assistant and inprocessing
By Phil Seibert, CVT
Customize and print this handy checklist of what a new technician or assistant needs to learn and when.
Employee safety training checklist: Reception and inprocessing
By Phil Seibert, CVT
Customize and print this handy checklist of what a new receptionist needs to learn and when.
Checking in
It's time to take action
By Marnette Denell Falley
We prescribe lots of practice wellness and preventive care: team training, continuing education, budgeting, the writing of mission statements. And we do try to take our own medicine.
Growth Center
Crematory services give options to owners who can't bury at home
By Brendan Howard, Business and Team Channel Director
Residential pet burial is illegal in Beaumont, Texas, so the local landfill used to be the only option for pet remains. But it wasn't an option many pet owners cherished. So Dr. Kelley Kays built a crematory into Dowlen Road Veterinary Center.
Managing Smart
A team that saves the day
By Mark Opperman, CVPM
Even if your practice doesn't need to be rescued, wouldn't it be nice to have these three management angels in your corner?
Products
Central location
Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Chandeliers
To ensure clients and pets comfort, the space features a separate entrance and exit and a waiting area large enough to allow for some separation between pets. The chandelier and fireplace complete the rustic look.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Doctors' office
The casement windows have blinds between the glass panes to simplify cleaning. Cabinets above the workspace ensure theres plenty of storage and elbow room, and room to roam.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Employee entrance and overhang detail
Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Euthanasia and acupuncture
Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Full kitchen
The teams break room has a full kitchen complete with stainless steel appliances and a Corian countertop. The floor is a combination of sheet vinyl and carpet squares.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Functional pharmacy
Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Great green space
Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Large glass windows
Abundant natural light and a view of the surrounding park make this space ideal for the team. Treatment, surgery, and break areas were designed to be visually connected by large glass walls. This interior window allows a doctor to signal for an extra hand if needed.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
No retreat for pets
Doctors can enter the exam rooms from the private treatment area. Easy to clean and maintain, the rooms have benches with solid bases to prevent pets from retreating under the furniture.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Office and consultation
With its expansive views of the park located behind the hospital, this office, also called the counseling room, is a quiet work, meeting, and consultation space. Carpet helps the space feel warm and inviting.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Prominent signage
The main hospital entry features prominent signage. An on-site office building provides space for future expansion, support services, and storage.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
The lodge
Known as the lodge for its rustic look, the hospitals windows flood interior spaces with natural light.

Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.
Woodsy look
Photo by Stanley Livingston

Washtenaw Veterinary Hospital in Ann Arbor, Mich.

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