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Reinvent and renew your practice
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| By
Denise Tumblin, CPA
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The story of a practice makeover that's been years in the making. It's inspirational and humorous because of the owner's positive outlook, along with his love and respect for his profession, his team, his patients, and his clients.
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A clear advantage
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| By
Amanda Bertholf
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Moving From a 3,500-square-foot facility into an 8,500-square-foot facility allowed Dr. Scott Linick, FAVD, to merge with another practice, hire two doctors, and add 7,000 new patients to his team's workload.
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Employee compensation: Balancing cost and investment
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| By
Bob Levoy
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It's no secret that staff salaries are the biggest expense at most practices. At the same time, your team is your most valuable asset. How do you balance these two realities?
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Teaching an old boss new tricks
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| By
Laura McLain Madsen, DVM
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Introducing new drugs or procedures into your practice can be frustrating if you're an associate—and it can be especially tough if you're a recent graduate. Here are a few tips I've learned through experience.
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10 tips for hiring right
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| By
Jan Miller
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Tip No. 1: Place an ad where top applicants are likely to look.
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Compensation at a walk-in clinic
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| By
Mark Opperman, CVPM
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I work at a walk-in clinic. Some clients ask for me, but if it's a 40-minute wait, they'll see another doctor. My boss wants to pay me a percentage of my production. Is this fair at a walk-in clinic?
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Make the most of the media
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| By
Linda Wasche
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We'd like to announce a community award my practice won, but I'm not sure how to present it to the media. What's the best way to hand off a story idea to the press?
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Communicating with referring doctors
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| By
Ann Selander, CVT, CVPM, MBA
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How can I encourage general practitioners to refer cases that are beyond their expertise? And how do I do this without coming across as self-serving?
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When the owner's not buying new equipment
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| By
Fritz Wood, CPA, CFP
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The practice owner at the hospital where I'm an associate won't invest in a new piece of equipment that I think we really need. How can I convince her to buy?
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Focused on lasers
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Almost all clients opt for the additional surgery cost for the laser.
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Technology for client communication
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| By
Ernest Ward Jr., DVM
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Send your team home on time and impress clients by replacing old-fashioned callbacks with e-mails and text messages.
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New associates: Learn to love your team
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| By
Sonya Brouillette, DVM
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If you're that fresh-from-vet-school doctor, I can tell you that the staff won't see you as the Great and Wonderful Dr. New. Rather, receptionists, technicians, and assistants will be watching you from the get-go and may pounce on your every misstep.
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Doors of opportunity
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| By
Marnette Denell Falley
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OK, so let's say you disagreed with Mark Opperman last month. You've done fine without written employment contracts, and you never intend to put one in place. Or maybe you tried to move to twice-yearly exams in November, and every client refused your recommendation ...
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