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A good boss lets bad eggs go
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| By
Mark Opperman, CVPM
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You show consistency as a boss and respect for your top employees when you terminate someone who needs to go.
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An oasis of tranquility
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| By
Amanda Bertholf
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Dr. Gary Gallerstein knows that when clients bring their pets to the veterinarian, they're stressed out—and so are the pets.
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Generating new ideas is easy as pie
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Everyone loves getting their piece of the pie, especially when it leads to an even bigger reward.
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One ringy-dingy, two ringy-dingy
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A doctor looks to shorten his ring time.
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What's backing up your computer?
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| By
Jeff Rothstein, DVM, MBA
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I've had quite a few mishaps with my cell phone. I wasn't worried this last time, though, because I'd opted for the "backup assistant" service provided by my wireless carrier. At least my contact list would be safe—so I thought.
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Get your landlord to fix things up
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| By
Gary Glassman, CPA
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Your "construction allowance" is considered taxable income unless you follow these rules.
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Benefits of e-mail
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| By
Bob Levoy
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An effective e-mail program gives your practice a high-tech image, says author Ralph Laurie.
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Starting an associate on ProSal
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| By
Mark Opperman, CVPM
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Q. My associate earns 22.5 percent of her total production. Of that, about 17 percent is wages and the remainder is fringe benefits. She also receives a bonus. How can I switch her to ProSal without giving away the farm?
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Offering paid time off
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| By
Jan Miller
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Q. How do I implement a paid time off policy at my practice?
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Making the most of an open house
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| By
Linda Wasche
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Q. How can I get the most out of my practice's open house?
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Be prepared to help clients
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In the wake of the devastating California wildfires that displaced more than 250,000 people and many more animals, pet owners should be more aware than ever that they need a plan for their animals during an emergency. You can help by getting your clients the information they need.
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The color of health
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A gene that determines a dog's coat color may help scientists learn why people are thin or fat, or cope differently with stress.
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What would you do with $1 million? How about $100 million?
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If you came unexpectedly into a huge chunk of cash and you're like most Americans, you'd pay off your household expenses or give the money to others. The difference between the two choices is how much money you actually had to fritter away.
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Webwatch
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Web sites following pet estate planning, veterinarian shortages, and more.
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Doctors fire back on emergencies
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| By
Craig Woloshyn, DVM
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Local veterinary hospitals refused to treat a dying dog—and not because they didn't have the skills or the client wouldn't pay.
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Our industry's drug problem
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| By
Nicole Winkler, LVT
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Should we send clients to get drugs elsewhere, or do we keep our profitable, well-monitored pharmacies busy?
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Finding reputable Web sites
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Fight misinformation and reward curiosity with a handout that teaches clients to sort fact from fiction on the Web.
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Client handout: Finding reputable Web sites
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Fight misinformation and reward curiosity with a handout that teaches clients to sort fact from fiction on the Web.
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Help clients think critically about Web sites
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Some clients accept. Some nod a lot and disregard your advice. And some nod a lot, then go home to check for themselves. As frustrating as this last set can be, many pet owners who seek pet health information online are conscientious clients you want to hang onto.
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Brave new world
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| By
Marnette Denell Falley
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This issue of Veterinary Economics has been quite an experience for our editorial team—we switched software. Any of you who've done that in recent memory can probably identify.
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Carry food to care for clients
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Pet owners are clearly learning about nutrition. But where are they getting their information? Brian Conrad, practice manager at Meadow Hills Veterinary Center in Kennewick, Wash., worries that it's not from you.
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