VETERINARY ECONOMICS, Sep 1, 2008 - Veterinary Economics
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VETERINARY ECONOMICS, Sep 1, 2008
Cover Story
Got a "C" in compliance?
By Denise Tumblin, CPA
If your client and internal compliance is just average—or worse—jump to the head of the class with these tips.
Checking in
Fall is the time for new beginnings
By Kristi Reimer, Editor
Just because you've graduated doesn't mean you can't go back to school.
Vetcetera
No flukes? No problem
Mechanical tail and physical therapy do wonders for a Florida aquarium's star marine attraction.
Your team's take on you
Chances are your team is pleased with your managerial style.
Practice Management Q&A
Q&A: Questions on compensation
By Mark Opperman, CVPM
How to deal with difficult salary issues.
Q&A: Rolling over a 401(k)
Handling investments after a job switch.
Q&A: Internet search and rescue
By Linda Wasche
My practice's Web site isn't showing up on Internet search engines. Why?
Q&A: How two practices become one
By Karl Salzsieder, DVM, JD
I'm considering a merger with another local practice. How do I go about it?
Cover Story
Meeting of the minds
By Sarah Moser
Planning, practice, and attention to detail make this Campbell, Calif., multi-location specialty practice stand out. And they're not done yet.
Practice Tips
Hang up on bad phone protocol
Train and monitor your team to make sure clients get professional, polite responses.
An outpatient charge sheet that works for me
Advice from our community message board on handling outpatient charges
Streamline your senior care to improve compliance
By Laura McLain Madsen, DVM
Here are strategies to encourage internal and client compliance that work:
Study up: How to answer clients' tough questions
By Bob Levoy
New book tells pet owners to ask medical questions at your practice.
Legal Ease
Make Crocs extinct
By Phil Seibert, CVT
Are the popular shoes safe for your employees to wear to work?
How to gauge your rent payment
By Karl Salzsieder, DVM, JD
What are the rules regarding veterinary practice rent?
Growth Center
Long-term drug monitoring made easy
By Ernest Ward Jr., DVM
Get your patients taking long-term meds on a plan for rechecks.
Click & Copy
How to discuss supplements with clients
Nutritionist Dr. Susan Wynn shares her expertise on supplementation communication.
Talking Points
6 reasons to mentor associates before you sell your practice to them
By Craig Woloshyn, DVM
"Here are the keys; see ya!" doesn't cut it as a transition plan.
Managing Smart
Mark your calendars to utilize finance reports
By Mark Opperman, CVPM
Feeling a little uninformed about your veterinary practice's finances? A regular peek at daily, monthly, and annual reports can change all that.
I Survived!
Trial by fire: coping with disaster
By Jim Remillard, MPA, CVPM
This veterinary practice survived a devastating blaze that killed 16 patients and destroyed the building.
Equine Solutions
Stationary vs. ambulatory: Your place or mine, Doc?
By James Guenther, DVM, MBA, MHA, CVPM, AVA
Consider two crucial factors when you're deciding between an ambulatory or stationary equine practice.
Hot Button
Helter shelter: dealing with insufficient rescue facilities
One animal shelter's unorganized, inadequate care proves frustrating.
Products
A big half-moon
Reception desk: The reception area in this practice is huge, taking up 1,100 square feet of the roughly 13,000-square-foot hospital. Its also strategically shaped—the half-moon curve serves as the gateway to the rest of the facility. The exam rooms, medical records room, and the pharmacy nestle behind it.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Click here to read about the materials in this reception area.
A quiet moment
Comfort room: A client can wait in this room during a pets surgery or while a pet is undergoing chemotherapy. The comfort room is also used for anesthesias or when a client needs a quiet moment to mourn the loss of a pet.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

A well-lit break room
Staff break room: The staff break room contains a full kitchen with stainless steel appliances and staff lockers. Floor-to-ceiling windows let in natural light. Neutral-colored tile flooring laid in an abstract pattern adds visual interest to the space.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

A well-lit break room part 2
Staff break room: The staff break room contains a full kitchen with stainless steel appliances and staff lockers. Floor-to-ceiling windows let in natural light. Neutral-colored tile flooring laid in an abstract pattern adds visual interest to the space.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Back of linear accelerator
Linear accelerator: A view of the back of a linear accelerator patient table.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Cages for isolated cases
Isolation: Cubbies above the cages keep towels organized.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Central cages
Treatment area: A workspace that measures 890 square feet, the treatment area includes an island of cages for centralized care coordination and outpatient housing.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Clean and green
Runs: The recently cleaned runs include power strips above the doors and extra storage.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Critical care
Critical care unit: Plenty of room was given to critical care.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Doctor pod
Doctors office: This pod sports computers and work space for doctors on the job.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Electronic board and projector
Conference room: Ample audiovisual equipment is visible in this shot of the 430-square-foot conference room.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Equipment in critical care
Critical care: Drugs and equipment are on hand in the dedicated critical care room.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Everything happens here
Conference room: The 430-square-foot conference room is an important room in the hospital, says Dr. Dwight Gaudet. From operational decisions to performance evaluations to interviewing, everything happens in the conference room, he says.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Former church
Exterior: Built into the shell of a former church, this facility sits between residential and industrial areas in the heart of the doctors desired south San Francisco Bay location. The 12,976-square-foot facility offers dual entrances for the two practice entities and plenty of space for growth.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Highly visible sign
Sign: The facilitys signage is easy to see from the street.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Laboratory hallway
Laboratory: A long view of the laboratory space, directly accessible to many exam rooms and treatment areas.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Linear thinking
Linear accelerator: Including a linear accelerator upped the total cost per square foot by $20—which Dr. Dwight Gaudet says was well worth it. Its imperative to work with a contractor who has installed a linear accelerator before, he says. I know people whove built without an experienced contractor, and theyve spent much more to get it right in the end. The entire room is encased in five feet of concrete.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Lots of cabinetry in lab
Laboratory: Microscope and monitors greet team members in the laboratory.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Physical rehabilitation
Cages for animals and the water tank are main features in the hospitals physical rehabilitation room.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Radius-edged tables
Exam room: Small radius-edged exam tables take up little space in the exam rooms, as doctors prefer to examine most patients on the floor. Each of the eight exam rooms features a flat-screen monitor mounted on a swing arm for data input and client education.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Rear of building with oxygen closet
Exterior: A window in the back lets more light into the facility, with the large oxygen closet visible.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Refurbished location
Exterior: Built into the shell of a former church, this facility sits between residential and industrial areas in the heart of the doctors desired south San Francisco Bay location. The 12,976-square-foot facility offers dual entrances for the two practice entities and plenty of space for growth.

Veterinary Surgical Associates/Veterinary Medical Specialists in Campbell, Calif.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.
Scrub up
Surgical scrub area: Prepack and scrub is all here.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Separate chemo room
Chemotherapy: A separate chemotherapy area sits just off the main treatment area and special procedures room. Doctors administer most treatments on the floor for patient comfort, but the room includes a folding table as well.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Soft carpet for employees
Feels just like home: Behind the front desk, the carpeted floor enhances team members comfort and helps reduce noise levels. The bold pattern hides dirt and stains. Extra storage space housed in this area keeps office supplies organized.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Click here to read about the materials in this reception area.
Special procedures
Special procedures: The 150-square-foot special procedures room features a wall-mounted anesthesia unit and an alcove for out-of-the-way positioning of the endoscopy tower.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Surgical precision
Surgery suite: A view of the surgery suite, ready for action.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Two tables
Radiology: Two tables and swiveling wall-mounted monitors make radiography a snap here.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

Where the drugs are
Pharmacy: Clean lines are the hallmark of this utilitarian space.

Photos by William Porter, William Porter Photography; and Doug Cody, Bay Area Event Photography.

Click here to read about this hospital.

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