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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, Mar 1, 2009

Cover Story 2009 Hospital of the Year winner: Rainy days, sunny outlook By Steve Bennaka, Content Specialist Hurricane Ike tried to take down this practice just months after it was built. But Westbury Animal Hospital in Houston weathered the storm and became our 2009 Hospital of the Year. Checking in A heaping dose of optimism By Kristi Reimer, Editor Most news about the economy is negative, but gloomy skies aren't necessarily ahead. Vetcetera Most practices avoiding doctor layoffs Despite the current recession, few practices have laid off doctors. Stressed dog chews through plane's wiring A stressed dog in a plane's luggage compartment chewed through an engine's wires mid-flight. Watch your computers for e-naughtiness One-quarter of employees who use computers visit pornographic Web sites. Let employees surf the Web Allowing employees to take short Internet breaks helps them reduce stress and think more clearly. Practice Management Q&A Q&A: In case of fire Veterinary practices should have enough coverage to replace all pets in the hospital. Q&A: Building versus renovating Consider your financial situation when deciding between building a new facility and renovating an existing one. Q&A: How to motivate underperforming employees It's your job to help team members understand their role in your practice and strive to become better workers. Practice Tips Get your 2008 stimulus check in 2009 By Gary Glassman, CPA Does Uncle Sam owe you a rebate? Read this to find out. Listen closely for clues on pet behavior Veterinarians should pay attention to clients' words when diagnosing behavior problems. 5 ways to avoid layoffs By Bob Levoy Think twice before laying off good employees. Raises out, bonuses in By Jeff Rothstein, DVM, MBA If you can't afford to give raises, use bonuses to keep employees happy. Legal Ease Get informed about team uniforms By Phil Seibert, CVT Don't expect employees to pay for required special attire. Growth Center Proactive protocols pound parasites More frequent and better fecal tests and reminders help clients keep pets parasite free. Click & Copy 'Vacation reports' communicate value to clients Fill clients in on their pets' activity during boarding by offering vacation reports. Managing Smart Give your practice an inventory intervention By Mark Opperman, CVPM Solve inventory problems with this nine-step guide. Practice Finances Treating a low-value diagnosis By Denise Tumblin, CPA If your practice is struggling financially, take a look at this real-world example for inspiration. Client Relations How I wow clients at every visit By Fred Metzger, DVM, DABVP Take extra steps to leave clients saying, "Wow!" Don't send patients home groggy By Fred Metzger, DVM, DABVP Re-evaluate your anesthesia protocol to prevent patients going home groggy. Equine Solutions Make friends when you make referrals By Brendan Howard, Editor Good communication and no-poaching policies can turn competitors into fans. Hot Button Owners: meet associates in the middle By Karen Felsted, DVM, CPA, CVPM, MS Times are changing, and associates want to find a work-life balance. Maybe we should look to our dental counterparts for inspiration.

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