VETERINARY ECONOMICS, Mar 1, 2009 - Veterinary Economics
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VETERINARY ECONOMICS, Mar 1, 2009
Cover Story
2009 Hospital of the Year winner: Rainy days, sunny outlook
By Steve Bennaka, Content Specialist
Hurricane Ike tried to take down this practice just months after it was built. But Westbury Animal Hospital in Houston weathered the storm and became our 2009 Hospital of the Year.
Checking in
A heaping dose of optimism
By Kristi Reimer, Editor
Most news about the economy is negative, but gloomy skies aren't necessarily ahead.
Vetcetera
Most practices avoiding doctor layoffs
Despite the current recession, few practices have laid off doctors.
Stressed dog chews through plane's wiring
A stressed dog in a plane's luggage compartment chewed through an engine's wires mid-flight.
Watch your computers for e-naughtiness
One-quarter of employees who use computers visit pornographic Web sites.
Let employees surf the Web
Allowing employees to take short Internet breaks helps them reduce stress and think more clearly.
Practice Management Q&A
Q&A: In case of fire
Veterinary practices should have enough coverage to replace all pets in the hospital.
Q&A: Building versus renovating
Consider your financial situation when deciding between building a new facility and renovating an existing one.
Q&A: How to motivate underperforming employees
It's your job to help team members understand their role in your practice and strive to become better workers.
Practice Tips
Get your 2008 stimulus check in 2009
By Gary Glassman, CPA
Does Uncle Sam owe you a rebate? Read this to find out.
Listen closely for clues on pet behavior
Veterinarians should pay attention to clients' words when diagnosing behavior problems.
5 ways to avoid layoffs
By Bob Levoy
Think twice before laying off good employees.
Raises out, bonuses in
By Jeff Rothstein, DVM, MBA
If you can't afford to give raises, use bonuses to keep employees happy.
Legal Ease
Get informed about team uniforms
By Phil Seibert, CVT
Don't expect employees to pay for required special attire.
Growth Center
Proactive protocols pound parasites
More frequent and better fecal tests and reminders help clients keep pets parasite free.
Click & Copy
'Vacation reports' communicate value to clients
Fill clients in on their pets' activity during boarding by offering vacation reports.
Managing Smart
Give your practice an inventory intervention
By Mark Opperman, CVPM
Solve inventory problems with this nine-step guide.
Practice Finances
Treating a low-value diagnosis
By Denise Tumblin, CPA
If your practice is struggling financially, take a look at this real-world example for inspiration.
Cover story
How I wow clients at every visit
By Fred Metzger, DVM, DABVP
Take extra steps to leave clients saying, "Wow!"
Don't send patients home groggy
By Fred Metzger, DVM, DABVP
Re-evaluate your anesthesia protocol to prevent patients going home groggy.
Equine Solutions
Make friends when you make referrals
By Brendan Howard, Business and Team Channel Director
Good communication and no-poaching policies can turn competitors into fans.
Hot Button
Owners: meet associates in the middle
By Karen E. Felsted, DVM, CPA, CVPM, MS
Times are changing, and associates want to find a work-life balance. Maybe we should look to our dental counterparts for inspiration.

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