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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, May 1, 2009

Cover Story Extreme makeover: parasite edition By Portia Stewart Remodel your parasite prevention program to help pets and people. Checking in Pets and the city By Kristi Reimer, Editor Dogs in the city make a rainy day in the big city brighter. Practice Management Q&A Q&A: Caring for your community I wish our practice would contribute more to our community through discounts and free care, especially considering the state of the economy and the number of struggling pet owners. How can I make a case to the owner? Q&A: Keep clients from leaving—if you can One of my best clients is reluctantly leaving my practice to seek cheaper treatment elsewhere. Should I be concerned about this? Q&A: The cost of client consultations Our practice gives out too much free advice over the phone. How can we make these interactions worth our time without alienating our clients? Practice Tips Help senior pets graduate to good health By Jeff Rothstein, DVM, MBA A senior wellness program can stimulate growth and keep older patients healthy. Train clients on proper puppy care Puppy booklets are a handy resource for new puppy owners in need of guidance. Make your voice heard: Become a better public speaker By Bob Levoy Do your knees knock at the mere thought of an upcoming speaking engagement? Follow this advice. Don't trash those vaccine trays Recycling is easy by simply reusing old vaccine packaging. Legal Ease Veterinary practice security: The layered look By Phil Seibert, CVT Keep your practice safe with security cameras, safety procedures, and an early warning system. I've fallen and I got up—bruised: Handling workplace accidents Here's how to handle workplace incidents and injuries. Growth Center Help pets get well with their own cells It's pricey, but stem cell therapy can give new life to dogs with painful ailments. Click and Copy Fight for felines—and their healthcare Cats healthcare needs clients' attention—and veterinarians' too Practice Growth Focusing on pet insurance: The myths and truths By Amanda Bertholf Develop a crystal-clear picture of how pet insurance works. Managing Smart Are you toast? Why owners fire practice managers By Mark Opperman, CVPM Don't get burned by a bad manager. You're the practice owner, and that means you need to keep a finger on the pulse of everything that's happening at your practice. Hospital Design Simple approach: Stunning results By Steve Bennaka, Content Specialist Sometimes a simple approach is best. Such is the case with the Animal Clinic of Sterling Heights in Sterling Heights, Mich., which features clean lines and an uncluttered approach to design. Hot Button What's in a word? Let's stop calling team members "girls" Using "girls" for employees undermines them—and you

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