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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, Nov 1, 2009

Cover Story Pounce on your purrfect software By Mark Ransom Computer expert shows you the correct approach to snagging your ideal software. What to ask before you buy software By Mark Ransom Before you purchase practice management software, make sure you ask these crucial questions. Checking in Kittens in the office By Kristi Reimer, Editor You can't take them all home, but you sure do want to. Vetcetera Announcing the Practice Management Overhaul winners Two practices earned the chance to turn around their fortunes. Practice Management Q&A Teach your team to reinforce your recommendations By Karyn Gavzer, MBA, CVPM Our team members aren't salespeople. How can we teach them to reinforce our recommendations to clients? Financing a start-up mobile practice By Gary Glassman, CPA I'm a mobile practitioner hoping to start my own practice. How can I find a lender who will work with me? Practice Tips 5 reasons you should use a payroll service By Jeff Rothstein, DVM, MBA In a time when cutbacks are necessary, don't skimp on this valuable commodity. Teach clients how to handle their pet's motion sickness Pet motion sickness doesn't have to ruin your clients' travel plans. Connect team members with employee intranet Keep team members up to date with this handy online tool. Hand-write your reminders to bond with clients Clients will be impressed when you take the time to put pen to paper. The psychology of client waiting By Bob Levoy Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business. Legal Ease Q&A: Giving bad employee references Tips to keep you and your practice out of trouble when giving job references. Safety protocols still necessary for computerized and digital radiography By Phil Seibert, CVT Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong. Growth Center Talking to clients about Cushing's Use these communication techniques to talk about a chronic but treatable disease like Cushing's. Click & Copy How to respond to client fears about feline diabetes Ward off client worries about feline diabetes in the first few minutes after diagnosis. Practice Finances 4 tips you can take to the bank By Helen Hoekstra , Denise Tumblin, CPA Inspire yourself—and your team—by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide. Case Study: How I bond clients to my practice I want my clients to be personally invested in my practice. Here's what I do to better communicate my practice mission. Stop underserving your clients By Helen Hoekstra , Denise Tumblin, CPA Compare your medical services to Well-Managed Practices' service percentage. Talk up proactive parasite prevention By Helen Hoekstra , Denise Tumblin, CPA Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices. Managing Smart Good fees, bad fees By Mark Opperman, CVPM Avoid invoices that aggravate clients. Consider these modified service codes. Hospital Design Her perfect plan By Brendan Howard, Editor A planned community in Stillwater, Minn., is just the right fit for Dr. Ginger Garlie's Rivertown Animal Hospital, which mixes modern medicine, neighborly warmth, and old-fashioned charm. Hot Button Why clients drive me crazy By Hilary Petit, DVM Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.

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