VETERINARY ECONOMICS, Nov 1, 2009 - Veterinary Economics
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VETERINARY ECONOMICS, Nov 1, 2009
Cover Story
Pounce on your purrfect software
By Mark Ransom
Computer expert shows you the correct approach to snagging your ideal software.
What to ask before you buy software
By Mark Ransom
Before you purchase practice management software, make sure you ask these crucial questions.
Checking in
Kittens in the office
By Kristi Reimer, Editor
You can't take them all home, but you sure do want to.
Vetcetera
Announcing the Practice Management Overhaul winners
Two practices earned the chance to turn around their fortunes.
Practice Management Q&A
Teach your team to reinforce your recommendations
By Karyn Gavzer, MBA, CVPM
Our team members aren't salespeople. How can we teach them to reinforce our recommendations to clients?
Financing a start-up mobile practice
By Gary Glassman, CPA
I'm a mobile practitioner hoping to start my own practice. How can I find a lender who will work with me?
Practice Tips
5 reasons you should use a payroll service
By Jeff Rothstein, DVM, MBA
In a time when cutbacks are necessary, don't skimp on this valuable commodity.
Teach clients how to handle their pet's motion sickness
Pet motion sickness doesn't have to ruin your clients' travel plans.
Connect team members with employee intranet
Keep team members up to date with this handy online tool.
Hand-write your reminders to bond with clients
Clients will be impressed when you take the time to put pen to paper.
The psychology of client waiting
By Bob Levoy
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Legal Ease
Q&A: Giving bad employee references
Tips to keep you and your practice out of trouble when giving job references.
Safety protocols still necessary for computerized and digital radiography
By Phil Seibert, CVT
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
Growth Center
Talking to clients about Cushing's
Use these communication techniques to talk about a chronic but treatable disease like Cushing's.
Click & Copy
How to respond to client fears about feline diabetes
Ward off client worries about feline diabetes in the first few minutes after diagnosis.
Practice Finances
4 tips you can take to the bank
By Helen Hoekstra , Denise Tumblin, CPA
Inspire yourself—and your team—by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide.
Case Study: How I bond clients to my practice
I want my clients to be personally invested in my practice. Here's what I do to better communicate my practice mission.
Stop underserving your clients
By Helen Hoekstra , Denise Tumblin, CPA
Compare your medical services to Well-Managed Practices' service percentage.
Talk up proactive parasite prevention
By Helen Hoekstra , Denise Tumblin, CPA
Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices.
Managing Smart
Good fees, bad fees
By Mark Opperman, CVPM
Avoid invoices that aggravate clients. Consider these modified service codes.
Hospital Design
Her perfect plan
By Brendan Howard, Business and Team Channel Director
A planned community in Stillwater, Minn., is just the right fit for Dr. Ginger Garlie's Rivertown Animal Hospital, which mixes modern medicine, neighborly warmth, and old-fashioned charm.
Hot Button
Why clients drive me crazy
By Hilary Petit, DVM
Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.

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