VETERINARY ECONOMICS, Dec 1, 2009 - Veterinary Economics
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VETERINARY ECONOMICS, Dec 1, 2009
Cover Story
Find your way: Develop a strategic plan for 2010
By Denise Tumblin, CPA , Helen Hoekstra
Plot your route for 2010 by developing a strategic plan for your practice.
A budgeting strategic plan that boomed
By Denise Tumblin, CPA , Helen Hoekstra
A strategic plan success story.
Converting to electronic records
By Denise Tumblin, CPA , Helen Hoekstra
How one practice followed a conversion plan to the promised land.
What you know + what you project = your budget
By Denise Tumblin, CPA , Helen Hoekstra
Take the mystery out of budget planning.
Benchmarks 2009 revenue chart
Are you on target with revenue? Use this comparison sheet to see how you stack up against Well-Managed Practices.
Checking in
We know how you like your information
By Kristi Reimer, Editor
You'll take your educational content with a side of test-your-knowledge, thank you very much.
Vetcetera
Practice Management Overhaul: Your sneak peek
Consultants share the inside scoop on the winners' progress.
Practice Management Q&A
Coping with the loss of a doctor
By Shawn McVey
Sample guidelines to follow after the death of a veterinarian.
How to have seamless vaccine changes
By Jane Brunt, DVM
How to talk to clients about changes in vaccination protocols.
Get a grip on employee carelessness
By Jeff Rothstein, DVM, MBA
What to do when team members fail to take care of equipment.
Practice Tips
A giving tree for pets
A Christmas tree in the lobby displays items needed by local animal shelters.
Energy cutbacks increase savings
Three ways to go and save green.
Funding for physical and emotional well-being
An angel fund helps one practice ensure pets get the care they need.
Reimbursements are a rewarding idea
A practice located near an expressway pays clients' toll.
Build staff confidence through certificates
Certified thank-yous lead to big payoff.
Soothing decor a win for clients and staff alike
A plant or two can make a big difference.
How to win back clients who've left
By Bob Levoy
Follow up on defections.
Legal Ease
When employees get on Facebook
Team members can express themselves with social media as long as everyone understands the rules.
Growth Center
Expand your practice by building canine good citizens
By going out into the community, you could gain more than you ever expected.
Click & Copy
Reap the rewards of canine rehabilitation
Adding a rehabilitation facility yielded unexpected benefits for this veterinarian.
Life Balance
Finding my middle ground
By Melody Heath, DVM
A mother of three struggles to find a balance between family and work.
Managing Smart
Service calls: 5 strategies to inspect and improve customer service
By Mark Opperman, CVPM
Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.
Hospital Design
"A dream home ... at work"
By Sarah Moser
Catering to cancer patients and their owners, this doctor designed a facility that welcomes clients into a homey environment—with all the technology of a specialty oncology practice.
Hot Button
Protect your revenue by staying competitive with pricing and promotions
Protect your revenue by staying competitive with pricing and promotions

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