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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, Apr 1, 2010

Cover Story End convoluted conversations By Shawn McVey, MA, MSW Don't be put in the middle. Teach team members to communicate with each other. 7 steps to intense conversations By Shawn McVey, MA, MSW Use these seven steps to uncover the discussions that will change your life. Checking in It was an honor to be nominated By Kristi Reimer, Editor Veterinary Economics comes close to winning a Neal Award, while dvm360.com takes home the gold. Practice Management Q&A Q&A: When to add an associate to your team By Gary Glassman, CPA Are there quantifiable measures I can use to determine whether I'm able to add an associate to my practice? Q&A: Taming team member tardiness By Christine Merle, DVM Short of termination, how can I discipline a team member who is habitually late for her shift? Practice Tips Use wellness binders to build a bond with clients Keep clients happy and pets healthy by providing crucial health information. Improve staff retention with employee referrals By Bob Levoy Not getting the results you'd like from your own employee search? An employee referral program might help you build your dream team. Tick talk: Clear up client misconceptions By Fred Metzger, DVM, DABVP You know that only a veterinarian should remove ticks from pets. But do your clients know? Throw a bone for outstanding effort Recognize teamwork with this simple reward. Use one-on-one meetings to build a buzz with your team A quick 15-minute talk can keep you informed and keep your team members motivated. Send sympathy cards with heart A simple craft project can comfort clients mourning a loss. Legal Ease Examine your veterinary practice evacuation plan By Phil Seibert, CVT Heroes need not apply. In an emergency evacuation, your employees should focus on saving themselves. Cover Story Old digs learn new tricks By Sarah Moser More than doubling the original practice size, this hospital set out to expand its space and business while holding tight to an 80-year tradition of pet care in the community. Growth Center 4 ways to improve your dermatology care Got a thin skin about shrinking practice revenue? Offer relief for itchy patients and scratch your own itch to grow the bottom line. I Survived! I survived a surgical screwup By Scot Hodkiewicz, DVM It's every veterinarian's worst nightmare. Here's how our practice recovered. Practice Finances Stop costs from gobbling up your revenue By Jeff Rothstein, DVM, MBA Bloated inventory, excessive staffing, and missed charges take big bites out of your practice's success. It's time to put these gluttonous money-wasters on a diet. Personnel Solutions 10 hot HR questions By Mark Opperman, CVPM Test your knowledge of human resources and tweak your procedures to keep out of the doghouse. Hot Button A race to the bottom By Craig Woloshyn, DVM If we don't guide veterinary medicine's future, low-cost clinics and subpar care will.

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