VETERINARY ECONOMICS, Apr 1, 2010 - Veterinary Economics
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Veterinary Economics

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VETERINARY ECONOMICS, Apr 1, 2010
Cover Story
End convoluted conversations
By Shawn McVey, MA, MSW
Don't be put in the middle. Teach team members to communicate with each other.
7 steps to intense conversations
By Shawn McVey, MA, MSW
Use these seven steps to uncover the discussions that will change your life.
Checking in
It was an honor to be nominated
By Kristi Reimer, Editor
Veterinary Economics comes close to winning a Neal Award, while dvm360.com takes home the gold.
Practice Management Q&A
Q&A: When to add an associate to your team
By Gary Glassman, CPA
Are there quantifiable measures I can use to determine whether I'm able to add an associate to my practice?
Q&A: Taming team member tardiness
By Christine Merle, DVM
Short of termination, how can I discipline a team member who is habitually late for her shift?
Practice Tips
Use wellness binders to build a bond with clients
Keep clients happy and pets healthy by providing crucial health information.
Improve staff retention with employee referrals
By Bob Levoy
Not getting the results you'd like from your own employee search? An employee referral program might help you build your dream team.
Tick talk: Clear up client misconceptions
By Fred Metzger, DVM, DABVP
You know that only a veterinarian should remove ticks from pets. But do your clients know?
Throw a bone for outstanding effort
Recognize teamwork with this simple reward.
Use one-on-one meetings to build a buzz with your team
A quick 15-minute talk can keep you informed and keep your team members motivated.
Send sympathy cards with heart
A simple craft project can comfort clients mourning a loss.
Legal Ease
Examine your veterinary practice evacuation plan
By Phil Seibert, CVT
Heroes need not apply. In an emergency evacuation, your employees should focus on saving themselves.
Cover Story
Old digs learn new tricks
By Sarah Moser
More than doubling the original practice size, this hospital set out to expand its space and business while holding tight to an 80-year tradition of pet care in the community.
Growth Center
4 ways to improve your dermatology care
Got a thin skin about shrinking practice revenue? Offer relief for itchy patients and scratch your own itch to grow the bottom line.
I Survived!
I survived a surgical screwup
By Scot Hodkiewicz, DVM
It's every veterinarian's worst nightmare. Here's how our practice recovered.
Practice Finances
Stop costs from gobbling up your revenue
By Jeff Rothstein, DVM, MBA
Bloated inventory, excessive staffing, and missed charges take big bites out of your practice's success. It's time to put these gluttonous money-wasters on a diet.
Personnel Solutions
10 hot HR questions
By Mark Opperman, CVPM
Test your knowledge of human resources and tweak your procedures to keep out of the doghouse.
Hot Button
A race to the bottom
By Craig Woloshyn, DVM
If we don't guide veterinary medicine's future, low-cost clinics and subpar care will.

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